I sent my mini 2 back with dji care refresh and I just realized I left the SD card….. is there any way to get it sent back in the replacement drone? Thanks

Hi there. Thank you for reaching out. Can you please send me your case number through PM for us to assist you further? Please keep us posted. Thank you!

DJI Paladin Posted at 6-20 19:10
Hi there. Thank you for reaching out. Can you please send me your case number through PM for us to assist you further? Please keep us posted. Thank you!

Hello! My case number is CAS-6602695-B7W2F0

Thanks so much for looking into this

djiuser_HJvpUFycnJo6 Posted at 6-20 19:56
Hello! My case number is CAS-6602695-B7W2F0

Thanks so much for looking into this

Thank you for the information provided. I already sent you a PM, kindly please check it. Thank you!

DJI Paladin Posted at 6-21 22:21
Thank you for the information provided. I already sent you a PM, kindly please check it. Thank you!

Im not sure how to check it. Im on a smartphone and there is no visible pm tab or menu

djiuser_HJvpUFycnJo6 Posted at 6-22 08:41
Im not sure how to check it. Im on a smartphone and there is no visible pm tab or menu

Hi there. With regards to the SD card that you had sent in with your unit, I already leave a note on your case for our repair team to be notified when your package arrives at our facility about the SD card. Rest assured that they will include this on the package once they send it back to you. Thank you for your support!

DJI Paladin Posted at 2021-6-24 22:34
Hi there. With regards to the SD card that you had sent in with your unit, I already leave a note on your case for our repair team to be notified when your package arrives at our facility about the SD card. Rest assured that they will include this on the package once they send it back to you. Thank you for your support!

I accidentally did this as well (shipped my mini2 with the SD still in) but I can’t figure out how to send a DM. Could a mod assist in a similar way? CAS-9389629-L2R8B4

Thank you.

Hey I've sent my mavic 3 back to use my replacement service with a refresh card. But i was in a rush dropping the drone off at the UPS acces point. Now i realize that i left the sd card inside of the drone. Is there maybe anyone who can help me with this?

djiuser_m8nDxKiqDDt4 Posted at 2-28 13:26
Hey I've sent my mavic 3 back to use my replacement service with a refresh card. But i was in a rush dropping the drone off at the UPS acces point. Now i realize that i left the sd card inside of the drone. Is there maybe anyone who can help me with this?

Hi there. Sorry to hear about this. I have pulled up your case using your Forum account. With this, I will leave a note on your case for our repair team's attention. If found, rest assured that this will be sent back to you. Thank you for your patience.

I also left my SD card in my Mini 3 Pro I sent back today. Is there a way to get it back?

Jay Colella Posted at 4-8 16:42
I also left my SD card in my Mini 3 Pro I sent back today. Is there a way to get it back?

Hi there. Let me help you with that. May I please have the case number? You can send it to me directly via Personal Message. Thank you.

I accidentally sent my sd card in my DJI Mini 3. I just wondered if you could send it back. The case reference is:       
CAS-16271514-C5K5Y4

I accidentally sent my sd card in my DJI Mini 3. I just wondered if you could send it back.

djiuser_NrxvkUJK5ILE Posted at 4-15 11:56
I accidentally sent my sd card in my DJI Mini 3. I just wondered if you could send it back. The case reference is:       
CAS-16271514-C5K5Y4

Hi there. Seems the aircraft was already returned. Have you already received it with the SD card? If you have further concerns, please feel free to reach us. Have a nice day.

djiuser_NrxvkUJK5ILE Posted at 4-16 11:55
I accidentally sent my sd card in my DJI Mini 3. I just wondered if you could send it back.

Hello there. Have you already received your aircraft with the SD card? If not yet, we can leave them a note to inform them. You can send me the case number via personal message and I will write them a note. Thank you.