I tried to file a claim using DJI Care Refresh Express. When I hit the pay button I get:

Tips:
Synchronization failed, please contact
customer service!

I've tried 3 different browsers, I've cleared my cache and I've also tried on 2 other devices and I keep getting this error.

Please advise.

Thanks

Hi there. We're terribly sorry for the situation you encountered. We suggest contacting our Product Support in helping you create a case. Thank you.