Well, I unfortunately got a little overzealous and crashed my air 2s. The gimbal was stuck and upon further inspection, I saw a crack that was inhibiting the movement . I luckily have DJI refresh posted the drone via ups with the label this afternoon for an express replacement. Unfortunately, I realized that I may have been supposed to also send in propellers? If that's the case, I did not do that and am wondering if I can pay for that mistake and for the extra propellers. I don't know if I have time to send in another package for the propellers.

I am going to Greece on July 5th and was really really hoping to have the drone for the trip. Should I expect to have it in time? If that's cutting it tight, do you guys offer expedited shipping options for express replacements? I'm willing to do whatever I can to have it before July 5th. Please let me know if there is anything I or DJI can do to make that happen. I know that Amazon offers 2 day shipping on the same product and I really don't want to buy another but I'm prepared to do so and just resell it later if it is my only option.

Any advice is really greatly appreciated!

Hi nlreinert, thank you for reaching DJI Forum regarding the concern. Please be advised that I was able to pull up a list of case numbers using your DJI Forum details. In addition, I was able to send you a PM regarding the concern and to verify some information, please check, thank you.

Not sure, the process in US, but if you are in Canada, it will take 20 days

Hi nlreinert, I had just sent you a PM, please check and keep us updated. Thank you.

I am in a similar position. I sent my Mini 2 to the centre in the Netherlands for repair (I live in the UK) by UPS on 4th June. Now a month has passed and apparently the package has arrived in the Netherlands but UPS keep delaying the actual delivery to the DJI service centre.

I am going on a trip on 26th July and am desperate to get my drone back by then, but even once it eventually gets delivered to DJI and repaired, who's to say it won't take a whole other month to get back to me? I've been considering all the same options as the original poster here

JR_Sw Posted at 7-2 10:46
I am in a similar position. I sent my Mini 2 to the centre in the Netherlands for repair (I live in the UK) by UPS on 4th June. Now a month has passed and apparently the package has arrived in the Netherlands but UPS keep delaying the actual delivery to the DJI service centre.

I am going on a trip on 26th July and am desperate to get my drone back by then, but even once it eventually gets delivered to DJI and repaired, who's to say it won't take a whole other month to get back to me? I've been considering all the same options as the original poster here

Hi there, sorry to hear about the issue. I've managed to get your case number via your forum account. I'll forward your situation to our corresponding team for a check. If there is an update, we'll keep you updated.

DJI Natalia Posted at 7-3 01:21
Hi there, sorry to hear about the issue. I've managed to get your case number via your forum account. I'll forward your situation to our corresponding team for a check. If there is an update, we'll keep you updated.

Ok thank you

JR_Sw Posted at 7-4 23:25
Ok thank you

You're most welcome. Our corresponding team is following up on your case, there will be an update soon.

DJI Natalia Posted at 7-5 00:01
You're most welcome. Our corresponding team is following up on your case, there will be an update soon.

Just wanted to say thank you again - it turned out that UPS had lost my package, but once this was finally acknowledged I received my replacement Mini 2 in just a matter of days! Looking forward to taking it on my trip

JR_Sw Posted at 7-12 02:52
Just wanted to say thank you again - it turned out that UPS had lost my package, but once this was finally acknowledged I received my replacement Mini 2 in just a matter of days! Looking forward to taking it on my trip

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