Hi.

I have a new DJI Smart controller. I can get through the wifi connection, and sign in, but it won't activate.

I keep getting the message:

Activation failed, Server error (-2).  Please try again.  If the problem persists, please contact DJI Support for help.

How do I activate the SC?

I have tried the following to resolve:
1. I have also updated the firmware FROM 1.1.40-1 TO 1.1.58-1
2. Restarted the Device.
3. Changed the country to another country and time zone (UAE).
4. Left the country as the United Kingdom and changed the time zone to an incorrect zone.
5. Set the Country as UK and Time zone as London.

CrazeUK Posted at 6-26 14:18
I have tried the following to resolve:
1. I have also updated the firmware FROM 1.1.40-1 TO 1.1.58-1
2. Restarted the Device.

If I remember correctly, the message means the DJI activation server is down. Wait a day or so and try again. This happens from time to time.

Geebax Posted at 6-26 14:34
If I remember correctly, the message means the DJI activation server is down. Wait a day or so and try again. This happens from time to time.

Cool thanks. I'll wait and try again..i guess its frustrating when you spend £550 and it doesnt work outside of the box.

Hi there. Thank you for reaching out. Can you please confirm if you were able to enter the main menu of the DJI Smart controller? If yes, you can simply connect it to your drone and it is good to go, you can use the combination button to connect it to your drone and launch the DJI Fly app then check if the issue persists. I will be posting a tutorial below but in the tutorial, it will explain for the DJI Go 4 app but it is more likely the same setup for the DJI Fly app. Please keep us posted. Thank you!

DJI Paladin Posted at 6-26 21:03
Hi there. Thank you for reaching out. Can you please confirm if you were able to enter the main menu of the DJI Smart controller? If yes, you can simply connect it to your drone and it is good to go, you can use the combination button to connect it to your drone and launch the DJI Fly app then check if the issue persists. I will be posting a tutorial below but in the tutorial, it will explain for the DJI Go 4 app but it is more likely the same setup for the DJI Fly app. Please keep us posted. Thank you!

Thanks for your response.
Unfortunately couldn't get to the main menu as it was stuck on the activation screen.

The process i followed was:
Set language
Agree to terms
Set location
Set time zone, date and time
Connect to wifi
Login
Activation < stops here.

Have you inserted the SD card before you activate the device?
If you inserted the SD card, please take out the card and try to activate again.
If not , then you can attempt to activate the smart controller after updating its firmware to the newest one through Assistant 2.
I hope this can help you figure out the issues. However, I think it would be more reliable for you to wait for MOD's support.

Astrid55 Posted at 6-27 18:58
Have you inserted the SD card before you activate the device?
If you inserted the SD card, please take out the card and try to activate again.
If not , then you can attempt to activate the smart controller after updating its firmware to the newest one through Assistant 2.

Hi. Thanks for your response.
I haven't tried to use an sd card as yet.
I tried both with old and new firmware

CrazeUK Posted at 6-27 19:08
Hi. Thanks for your response.
I haven't tried to use an sd card as yet.
I tried both with old and new firmware

Then maybe you just need to wait for a time to reactivate the smart controller. If this still can not resolve the problem, go and ask them for help. Good luck,bro.

CrazeUK Posted at 6-27 03:34
Thanks for your response.
Unfortunately couldn't get to the main menu as it was stuck on the activation screen.

Thank you for keeping us posted. Kindly please try to use a different network or internet connection and check if the issue persists. Please keep us posted. Thank you!

DJI Paladin Posted at 6-27 22:57
Thank you for keeping us posted. Kindly please try to use a different network or internet connection and check if the issue persists. Please keep us posted. Thank you!

Hi.
Thanks for your response.
So far I have tried it with 4 separate wifi's, as well as tethering on my phone, and totally unsecured connections.

Is there a way to do a full hardware reset?

CrazeUK Posted at 6-28 01:24
Hi.
Thanks for your response.
So far I have tried it with 4 separate wifi's, as well as tethering on my phone, and totally unsecured connections.

We're sorry for the trouble, CrazeUk. Unfortunately, we don't have an option to perform a full hardware reset. In this case, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support!

Quick update
I contacted DJI support. Sent the controller in.

Looks like they will be doing a repair under warranty.

Great service so far

CrazeUK Posted at 7-3 15:03
Quick update
I contacted DJI support. Sent the controller in.

Did DJI say what the fault was and what repair they are doing?

They didn't actually say. The controller did come back repaired although it has blacking out issues.

CrazeUK Posted at 7-3 15:03
Quick update
I contacted DJI support. Sent the controller in.

Hi there. Sorry for the late response. We're glad that you already received your remote controller from our repair facility. Can you please confirm if you have an issue with it? Please keep us posted. Thank you!

Hi There,
I have a problem with activation, it is complaining about network connection error (-1) but there is no issue with the network, tried other network or even different phone (Iphone) but no success.
Here is my drone AIR 2S serial number.

Thanks

apologies.  Missed this.
The issue is now resolved

Please can someone help me please, am stuck on activation for over a month. Error code (-2). Please help. I guess that's the SERIAL NUMBER ON the picture attached.

djiuser_pDxYxdMJWf8H Posted at 5-11 20:53
Please can someone help me please, am stuck on activation for over a month. Error code (-2). Please help. I guess that's the SERIAL NUMBER ON the picture attached.

I suggest to chat with the DJI Customer support. I did it for the OM6 with that problem and they solved in few minutes. You just need the picture of the serial # and a proof of purchase.

Hi I’m having the same issue  any help appreciated I’ve tried updating firmware I’ve tried leaving a few days I’ve tried different Wi-Fi nothing works any help appreciated

Mini 4 pro rc2

djiuser_2lPHRaudMzMI Posted at 2023-12-31 06:25
Hi I’m having the same issue  any help appreciated I’ve tried updating firmware I’ve tried leaving a few days I’ve tried different Wi-Fi nothing works any help appreciated

Mini 4 pro rc2

Hello there. Sorry about the trouble. Can you please DM me the serial number of the controller for further checking? Thank you very much.

Hi,
I am unable to connect my drone to the controller. This is the error I get.
Activation failed (server error, please try again)

djiuser_UvqHbb9MFlD0 Posted at 2-10 21:20
Hi,
I am unable to connect my drone to the controller. This is the error I get.
Activation failed (server error, please try again)

Hi, there. Please be advised that we've responded to your other post via this link. You may keep us posted on the latest progress.

It sounds like you are having problems connecting to the servers.  Try connecting to a hot spot like your phone to see if that works.

Hello, I am having trouble activating my Dji Mini 4 pro. Keeps saying activation failed. Error code: server error (-2). My SN is 1581F6Z9C246B003VCQM

I appreciate a swift assistance.

I to am haveing an activation problem with a new drone.i have aken delivery of a mini pro 4 drone and it will not activate the error code :Server error (-2) and to contact support the serial number from the controller qr code  is 6uzbm4ro21036u . i have been trying to activeate for 2 days on 2 different servers tried hotspot from phone  is there any one that can help

djiuser_aPDUPjjADVG8 Posted at 7-25 20:29
Hello, I am having trouble activating my Dji Mini 4 pro. Keeps saying activation failed. Error code: server error (-2). My SN is 1581F6Z9C246B003VCQM

I appreciate a swift assistance.

Hi there,
thank you for reaching out.

Please update the app to the latest version. Then, switch to a different network or mobile device. If you encounter any error messages during activation, please provide a screenshot showing the error.

Looking forward to your response. Thank you.

I also can't activate my DJI Mini 4 Pro Fly More Combo Plus.
Serial number is 1581F6Z9C2459003SQFY.
What to do?

DJI Diana Posted at 7-26 02:33
Hi there,
thank you for reaching out.

I am using the RC 2 controller, how do i update it.
After turn on > language > time zone > email > activation failed. I am not able to get to the main page i believe to update firmware.

Kindly assist

I try to activate my new mini 4 pro - rc2 device, but every time I got this error message ( Activation failed. Error code: Server error (-2). Check and try again.)

Please solve this problem as soon as possible.

My device serial number is:
1581F6Z9C244R003S51S

Same error as all the others with a brand new Mini 4. Tried several servers etc but no joy.
Obviously a major problem that needs fixing ASAP.

I am receiving the same error on my new DJI Air 3.

This needs urgent fixing we are losing business. My SN1581F6N8C246H003B7A8

I've also got the same issue - Mini 4 Pro out of the box. Cannot complete the registration process on initial set-up. Have tried several wi-fi networks, restarting etc.

If someone has a solution, please let us know!

I buy mini 4 pro and it’s not work please help me

I got the same problem on my dji air 3, its fresh out of the box and i cant activate it. I need Support ASAP!

The error I get is: Activation failed. Error code: Server error (-2). Check and try again. Contact Dul Support if the issue persists

I buy mini 4 pro and it’s don’t work please help me

djiuser_7gn2vvQAaTS5 Posted at 7-26 02:47
I also can't activate my DJI Mini 4 Pro Fly More Combo Plus.
Serial number is 1581F6Z9C2459003SQFY.
What to do?

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

djiuser_aPDUPjjADVG8 Posted at 7-26 03:18
I am using the RC 2 controller, how do i update it.
After turn on > language > time zone > email > activation failed. I am not able to get to the main page i believe to update firmware.

Hi there, if you have the same error message with DJI RC 2, please refer to my reply on 39#.

djiuser_k0LduzoB9bu4 Posted at 7-26 09:03
I try to activate my new mini 4 pro - rc2 device, but every time I got this error message ( Activation failed. Error code: Server error (-2). Check and try again.)

Please solve this problem as soon as possible.

Hi there, if you have the same error message with DJI RC 2, please refer to my reply on 39#.