Chase Dog SaR
lvl.1
Flight distance : 279334 ft
United States
Offline
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Little bit of a backstory. I'm full time Active Duty Army (Infantryman) but I run a non-profit dog search service in my offtime. Around 0100 this morning I got a call about a dog that was in an apartment fire, Fire Department opened the door and he took off running, fell over a cliff, and then got up and kept running towards a river.
I got my gear and headed out. Got there and got the drone airborne and started searching. Everything was going fine until I was searching near the river for him (last known position) and suddenly the drone connection cut out. I waited to see if it would reconnect, which it did for a few seconds, but then it immediately cut out again and vanished completely/did not return to me. I searched the entire area but it was nowhere to be found. I'm assuming that it just disconnected and fell into the river or maybe just flew off in a different direction. Really have no idea.
I opened a claim with DJI and am waiting for them to analyze the flight logs. I'm not too confident that they're going to help me out and have a gut feeling they're going to say that it was somehow user error. A $6500 drone shouldn't just lose connection and vanish like that. I'm staying optimistic but am fully preparing to fight tooth and nail with DJI if they refuse to cover the replacement.
I'm uploading my flght data and am hoping someone can let me know what could have possibly happened as well as what will most likely happen next with DJI.
Thanks in advance!
First Flight "Initial Recon", came back and swapped battery and flew out again
https://www.phantomhelp.com/LogViewer/HNOGEHW2CZI6D6HTYW5L
Second Flight, flew in the same areas and then down towards the river to see if I could pick up his heat signature
https://www.phantomhelp.com/LogViewer/UV32RPBNQ7WSQEVEB4K6/
Last part of Second Flight, drone cut out connection and then reconnected for 6 seconds, before cutting out connection again permanently
https://www.phantomhelp.com/LogViewer/AOGO6HOA509E5780QWXS
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