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Good day. I would like to understand my situation. At the end of May, my DJI mini2 drowned. I wrote to technical support and posted all the requested files (logs, videos, etc.) on google drive. My application was registered under the number CAS-6494809-C1G6F6. And I waited. A month has passed. I started writing to Russian tech support. They replied that they would find out how my case was progressing and will write to me. That was the end of it. I began to write again and again. As a result, they replied that the drone was bought in another country and they could not help. They spent a month figuring out where the drone was bought ?! And what does it matter? I was hoping for an analysis of my case to understand what caused the drone to drown in the river. it's my fault or not. And perhaps for a mutually beneficial solution to the problem. I liked the mini2 and in the future I would buy another DJI drone. But at the moment I see a strange support work. The website still has the inscription " We are determining the service solution for your case. Please wait." how long to wait ? please do not forward my request to the Russian technical support. They spent a month finding out where the drone was bought… I think it is not in their authority to solve such cases. Best regards. Stanislav.
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lvl.1
Administrator
