Hi, CR3. Thanks for your post. In order to have further detection on the issues, please fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index
We will do our best to help this out.
Thanks, Wanda, I bought this locally at D1 store and it arrived like that so ill send back to them but I wanted to confirm this is a damaged battery and not something I can do to fix?