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"You are not logged In"
1948 6 7-2 10:30
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jclarkw
lvl.3
United States
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For the first time today, after the "You are not connected" message goes away as the A/C connects to the remote controller, DJI Fly tells me:

"You are not logged in."

Tapping this message brings up another message, "Account not logged in.  Flight altitude and distance restricted to 20 m and 50 m.  Check and log in(code: 3000003)," and a login button.  If I ignore this message, my flight is indeed restricted as warned.

If I tap the login button on the smartphone screen, I can "Log in or register," but I have no idea what account I'm supposed to log into.  (It also displays a hashed code that I would normaly copy to show I'm a real person, but it gives me nowhere to enter code.)  If, for example, I type in the email address used for my DJI Account (and this forum), it first tells me:

"Check network"

of course, because I have no connection.  If I go somewhere that there is Wi-Fi and turn off airplane mode, it allows me to enter a password.  Using the one associated with this account, I get the message:


"Invalid email"

and I'm stuck -- a new "Catch 22" courtesy off DJI?

This is a major new problem because I'm usually flying out of range of wi-fi or cell reception.  Thus I always fly my Mavic Air 2 with the smartphone in airplane mode.  This procedure has worked fine over numerous flights in several locations (including this one) until today.  The only way I've found to (temporarily) elminate the "You are not logged in" message and fly normally is to force-stop the DJI app on the phone and then re-start it.  This allows me to make one flight, but the message comes back as soon as I try another flight.

Technical Details:
DJIFly 1.2.1 (never upgraded because I want the ability to display unincrypted flight data in CsvView or other offline software.)
Samsung [Correction: LG] G6 Android smartphone
Mavic Air 2 fly-more package with included controller
Windows 10 (20H2)

I'd be most grateful for any explanation and help! -- jclarkw
7-2 10:30
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jclarkw
lvl.3
United States
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Well, I don't know what I was doing wrong, but this time, sitting at my desk with DJI Fly connected through the controller to the A/C and my smartphone connected to Wi-Fi, I was able to "login" (presumably to my DJI account, but why?), using the same email and password as before.  It seemed to remain "logged in" (at least no warning message) if I shut everything down, went back to airplane mode, and started it all up again.
Perhaps I logged out of the DJI Web site (or this forum) sometime over the past year while form my computer.  Could the app have figured that out when I connected it to Wi-Fi to trick satellite pictures of a new area into it's cache?  Would simply logging onto one of these with my computer (while the app is connected to Wi-Fi) be sufficient to log the app in??

I still have no idea what's going on here (explanations please!), but I hope it lasts through several more months of flying in airplane mode! -- jclarkw



7-2 12:36
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. For you to use the DJI Fly application properly, you need to log in to your DJI Account 1 time before the activation. However, once you already activated your aircraft, there is no need to log in to the app as the application already saves your information and it will auto-login once you initiate or open the app. In this case, it is recommended to update your DJI Fly application to its latest firmware to avoid errors. In addition, you may want to check the recommended mobile device for the DJI Fly app and DJI Mavic Air 2 on the image below as it shows that your mobile device is not compatible with the unit and the app and this might be the reason for the issue. Thank you for your understanding and support!

7-2 20:41
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jclarkw
lvl.3
United States
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DJI Paladin Posted at 7-2 20:41
Hi there. Thank you for reaching out. For you to use the DJI Fly application properly, you need to log in to your DJI Account 1 time before the activation. However, once you already activated your aircraft, there is no need to log in to the app as the application already saves your information and it will auto-login once you initiate or open the app. In this case, it is recommended to update your DJI Fly application to its latest firmware to avoid errors. In addition, you may want to check the recommended mobile device for the DJI Fly app and DJI Mavic Air 2 on the image below as it shows that your mobile device is not compatible with the unit and the app and this might be the reason for the issue. Thank you for your understanding and support!

[view_image]

>>In this case, it is recommended to update your DJI Fly application to its latest firmware to avoid errors. In addition, you may want to check the recommended mobile device for the DJI Fly app and DJI Mavic Air 2 on the image below as it shows that your mobile device is not compatible with the unit and the app and this might be the reason for the issue.<<

Paladin -- Sorry I misled you:  My smartphone is the LG G6.  And I explained my reason for not updating the app, unless you've changed your policy of encrypting basic flight date in your more recent versions.  Does that change your recommendations any? -- jclarkw
7-3 06:23
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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jclarkw Posted at 7-3 06:23
>>In this case, it is recommended to update your DJI Fly application to its latest firmware to avoid errors. In addition, you may want to check the recommended mobile device for the DJI Fly app and DJI Mavic Air 2 on the image below as it shows that your mobile device is not compatible with the unit and the app and this might be the reason for the issue.

Thank you for confirming your mobile device model. It is recommended to us to update the app to the most latest version as this might affect the stability of the app when you are using an old version and also you can use the new features on the latest version. Thank you for your understanding and support!
7-4 20:13
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jclarkw
lvl.3
United States
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DJI Paladin Posted at 7-4 20:13
Thank you for confirming your mobile device model. It is recommended to us to update the app to the most latest version as this might affect the stability of the app when you are using an old version and also you can use the new features on the latest version. Thank you for your understanding and support!

>>...It is recommended to us to update the app to the most latest version...<<

Paladin -- Have you updated the on-line user guide for DJI Fly to describe these new features?  The version I've seen corresponds almost exactly to vs. 1.2.1.

And what about the flight-log encryption?  I read that it started with vs. 1.2.2 -- why I never updated.  Are you still doing that?  There's no way that I'm going to upload my flight logs to you in order to be able to visualize them!  I regard that as an extreme violation of my privacy . -- jclarkw
7-4 21:12
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Steve MartinUSA
lvl.2
United States
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This error comes up all the time now for me, when I attempt to fly in an "Authorization Zone". What I've been doing to get around it is to launch DJI store, log in, leave running, restart dji fly. That's a hassle. I finally found the logout/login button in DJI Fly so maybe that will fix this annoying message. However, I was already logged in...at least my name was there instead of "not logged in".
9-17 11:08
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