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Drone fail with new update.
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Orubun
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Flight distance : 402362 ft
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The new update for my Dji Mavic Enterprice Dual losses contact with the controller and front sensors is according to the new update broken. And i cant downgrade to another firmware to get my drone up in the air again. What do i do to fly again? Throw it up in the air and hope it stays up with no problem??
7-3 11:07
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DJI Susan
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Hi Orubun, if the aircraft disconnects to the controller, please try to relink the drone, please refer to the manual below. For the sensor issue, please provide more information for confirmation,  thank you. 1.png
7-3 20:27
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Orubun
lvl.2
Flight distance : 402362 ft
Sweden
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DJI Susan Posted at 7-3 20:27
Hi Orubun, if the aircraft disconnects to the controller, please try to relink the drone, please refer to the manual below. For the sensor issue, please provide more information for confirmation,  thank you. [view_image]

All i needed to do was a update for the handcontroll.
7-4 12:00
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DJI Susan
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Orubun Posted at 7-4 12:00
All i needed to do was a update for the handcontroll.

Hi there, may I verify if the issue is solved after the update?
7-4 23:55
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Orubun
lvl.2
Flight distance : 402362 ft
Sweden
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DJI Susan Posted at 7-4 23:55
Hi there, may I verify if the issue is solved after the update?

It dident help, could fly but the image on the screen did go black and both units lost conection for a fue seconds. And a fue times the image got big pixels and the image froze 5 seconds. So u think you need to get a new update out as fast you can. Coz im 1 of almost 2K drone op here that do S.A.R op on regularbasis. Sertching both for people and animals, sometime allso wehicles.

Frg: Jonaz Johansson Sweden.
7-6 02:57
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DJI Susan
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Orubun Posted at 7-6 02:57
It dident help, could fly but the image on the screen did go black and both units lost conection for a fue seconds. And a fue times the image got big pixels and the image froze 5 seconds. So u think you need to get a new update out as fast you can. Coz im 1 of almost 2K drone op here that do S.A.R op on regularbasis. Sertching both for people and animals, sometime allso wehicles.

Frg: Jonaz Johansson Sweden.

Hi, thank you for getting back with the additional information. Just to double confirm, the transmission on the DJI pilot app is pixelated and freezing, right? Is it possible to provide the screen recording of the issue and the specific version of the firmware and app to me? Please also tell me the mobile device you are using. I will ask the engineers to check on this. Thank you.
7-7 00:37
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Orubun
lvl.2
Flight distance : 402362 ft
Sweden
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DJI Susan Posted at 7-7 00:37
Hi, thank you for getting back with the additional information. Just to double confirm, the transmission on the DJI pilot app is pixelated and freezing, right? Is it possible to provide the screen recording of the issue and the specific version of the firmware and app to me? Please also tell me the mobile device you are using. I will ask the engineers to check on this. Thank you.

Hi.

some info about the  firmware versions,

Handcontroller: V01,01,0430
Drone Dji Mavic Enterprice Dual With Flir: V01,01,0800
Pc Program Dji Assistant 2 For Mavic: V2,0,8

Cant upload the Mp4 file whene the Dji Pilot app dont work with the tab`s to switch to IR or MSX or VISUAL.

Can you send me a mail so i can send you the file??

Frg: Jonaz
7-8 14:06
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Orubun
lvl.2
Flight distance : 402362 ft
Sweden
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Orubun Posted at 7-8 14:06
Hi.

some info about the  firmware versions,

Im using a Galaxy Tab S7+  Modellnr: SM-T970

The Dji Pilot app dont work on a appel so i had to get a android tablet instead that has a smaller screen.
7-8 14:09
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DJI Susan
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Orubun Posted at 7-8 14:06
Hi.

some info about the  firmware versions,

Thank you for getting back with the details, you may upload the file to Dropbox or Google Drive and provide me with the link.
7-9 04:55
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Orubun
lvl.2
Flight distance : 402362 ft
Sweden
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Have sent you a PM with the link.
7-10 08:23
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DJI Susan
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Orubun Posted at 7-10 08:23
Have sent you a PM with the link.

Received the link with thanks, I had replied to you as well.
7-11 01:11
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