Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what error message did you receive on the app? Also, can you please confirm what happened before the issue occurs, did the drone experience a hard landing? At the same time, you can also refer to the tutorial for the first flight. Please keep us posted. Thank you!
fans2adac912 Posted at 7-16 06:37
Hi there. I'm not getting any error messages. I can hear the motor rev up like it's trying to take off. I've checked and double checked the props.
Hi there, we are sorry for the issue, May you record the problem and upload the video for us to assist? By the way, please take a clear picture of the drone with the propeller set if you could. Thanks for your cooperation.
I have the same issue. No indication of error, normal start up, camera can be controlled and take photos, but motors do not activate. All firmware is up to date, batteries are maintained, and never crashed.
fans2adac912 Posted at 2021-7-16 06:37
Hi there. I'm not getting any error messages. I can hear the motor rev up like it's trying to take off. I've checked and double checked the props.