videoeditman
 Captain
Flight distance : 6669249 ft
United States
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DJI Mindy Posted at 7-19 23:06
May I confirm that you are referring that the image transmission froze or the whole app froze and crashed? If you could provide us a video sample showing the issue that would be very helpful for us to further isolate the said issue. If possible, please export the app log for further analysis.
Image transmission is good, it is the settings and readouts that freeze.
See screenshot post #11
1) Settings are grayed out, cannot change anything:
Resolution, ISO, EV, WB, Shutter, Video, Record -( Grayed out, with first touch) , Functions do not open menus when touched!
2) Readouts are not changing, height reads 0 ft., drone was over 100 ft.:
Vision sensor blocked, Distance, Battery, time remaining not changing
Where do I find the log that you want?
App is freezing not crashing, it stays open but can only see video transmission, but everything else on the screen does nothing!
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