READ THIS!

DO NOT PURCHASE DJI FLY INSURANCE!!!!

THEY ARE ON A CREDIT CARD BLOCK BY THE US. Government.

Dji, I want my replacement.
No more ignoring my countless emails.
Unlike socialist China, in America, the c customer always gets the last word.
Not the establishment.
It only gets worse from here .
Freedom of speech rocks!
But its going to suck for you.
Figure it out, I've done my part.

this is complete BS. Don’t bother posting “1 you wont get a response from dji , and comments will be similar to mine , because you never explained anything . The customer is only ever right “when he’s right” get over yourself….

"THEY ARE ON A CREDIT CARD BLOCK BY THE US. Government. "

So how is that the fault of DJI again.....?

Hi there. Thank you for reaching out and we do apologize for the inconvenience. This is not the experience we want you to have, can you please confirm what is the exact issue that you are having when purchase the said insurance? You can send me a PM with the details and I will surely help you to figure this one out. Please keep us posted for us to help you further. Thank you for choosing DJI Support!

eh what??????

1

DJI Paladin Posted at 7-19 19:46
Hi there. Thank you for reaching out and we do apologize for the inconvenience. This is not the experience we want you to have, can you please confirm what is the exact issue that you are having when purchase the said insurance? You can send me a PM with the details and I will surely help you to figure this one out. Please keep us posted for us to help you further. Thank you for choosing DJI Support!

I have no way to pm you.

djiuser_rkbpbfcDOxFK Posted at 7-20 09:35
I have no way to pm you.

Is there some way we can talk????

djiuser_rkbpbfcDOxFK Posted at 7-20 11:30
Is there some way we can talk????

Hi there, I just sent you a private message, please kindly check it. Or you can also post your reference number such as the ticket number or case number here. We will check it further.

CAS-6418144-L9K2R2

djiuser_rkbpbfcDOxFK Posted at 7-21 05:45
CAS-6418144-L9K2R2

Hi there, we have sent you a second quotation for your replacement. Could you please check your email? Please keep us posted. Thank you.

For those of you who enjoy commenting on things you know nothing about. I salute your ignorance.
It would serve you better not to expose your stupidity publicly for all to see.
Be gone my little fools, be gone.

Update date to "WARNING ⚠️" :

After a long  tedious ordeal, I was successful in obtaining a replacement at the agreed apon price.

Although the issue concerning the device losing connection several times within a relatively short distance away, was conveniently swept under the rug. I'm glad that it's over.
This was my first  purchase from DJI and since then I have purchased around over $3ooo.oo in products.

Obviously I like their product, but they are seriously lacking when it comes to treating their customers like their  Livelihood depended upon it.

As far as the "loose lipped trolls" and their negative comments about this topic goes.

You obviously ether have your heads up the company's rectum, or you're just another,  brain dead zombie internet troll.  It would behoove you to crawl back into your holes.

djiuser_rkbpbfcDOxFK Posted at 8-7 05:01
Update date to "WARNING ⚠️" :

After a long  tedious ordeal, I was successful in obtaining a replacement at the agreed apon price.

Hello, there. We can sense your anger reading your words and really sympathize with your agony during the whole service process. Sorry for any misleading and confusion. We have checked your case and acknowledged what happened. We are regretful that you had to use care refresh for replacement because of no warranty coverage resulting from operation errors of the pilot.  We truly and highly pay attention to every customer's mood and try to figure out the issues as possible as we can. Supported by countless customers, we definitely would not treat our customers indifferently. Apologize sincerely for any duplicate messages that let you feel that we are not vigorous and energetic enough. Please feel free to talk if you have any questions. We will learn from your advice and keep improving!

I do appreciate your politeness in this matter but I do question your sincerity. After all during our entire conversations no one has ever really inquired as to the problems or difficulties that occurred during flight.
For instance , you have not even so much as inquired about My satisfaction with the replacement drone.
So, I'll tell you.
It still has the same issues as my first "2ea." mini 2's had.

It will totally shut down the application and restart unexpectedly during flight.

For a newbie, novice, this can be catastrophic....like it was for me.

Now after spending over $1300 in replacements. I have learned how to deal with this failure in your technology.

Any USA company would have sent a new replacement for free.
You can tell me how sorry you are all you want but, actions speak louder than words.

djiuser_rkbpbfcDOxFK Posted at 8-9 06:37
I do appreciate your politeness in this matter but I do question your sincerity. After all during our entire conversations no one has ever really inquired as to the problems or difficulties that occurred during flight.
For instance , you have not even so much as inquired about My satisfaction with the replacement drone.
So, I'll tell you.

Hello, there. Feel sorry for any unhappy experiences you have had. About your inquiry about what happened during the flight, which was considered by me as the data analysis result if it might not be offensive, we have sent it to you through email as I checked your case. If you are not satisfied with the other aspects of the replacement, please let us know. Furthermore, forgive my imperfect wording showing my sincerity. If the same problem persists in the replacement drone as you said, please do not hesitate to contact us. We will try our best to help you. Rest assured.

DJI Wanda Posted at 8-10 04:21
Hello, there. Feel sorry for any unhappy experiences you have had. About your inquiry about what happened during the flight, which was considered by me as the data analysis result if it might not be offensive, we have sent it to you through email as I checked your case. If you are not satisfied with the other aspects of the replacement, please let us know. Furthermore, forgive my imperfect wording showing my sincerity. If the same problem persists in the replacement drone as you said, please do not hesitate to contact us. We will try our best to help you. Rest assured.

As i have stated previously,  I have had 3 mini 2's and one Air 2S.
Each of the mini's experienced black out and rebooting during flight.  The Air 2S has not.
The only issues I've had with it is that sometimes the gimbal overload s... per. An error message. And it shakes uncontrollably.

I feel like i keep repeating my self and all i get back is apologizes and empty thoughts.

Im tired of texting, good bye.