Hi all,
I just got my RS2 today and finally balanced everything with my BMPCC6K camera however I noticed the Pan Axis is loose so when the ronin is on, calibrated and balance test comes back as excellent the pan axis ends up throwing everything off and making a clunking noise.

Is this normal for the pan axis to be loose like what you seen in the video? I also attached a video when the RS2 is on and you can hear the clunking noise / RS2 shaking. My old Ronin never had this issue.




Please see the vids and any help would be greatly appreciated.

https://youtu.be/WOU9uOxErnU

https://youtu.be/s9XVaFIyNgM

It's broken.  RMA it if you are first owner.

It's broken，and needs to be repaired

Hello there GPFMedia. I am sorry for the trouble this has caused and thank you for reaching out. Since this unfortunate issue is happening on your DJI RS2. It would be best to contact our DJI support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance.  We have a professional team that will do there best to help and will give out the best resolution for this issue. Again I am sorry for the trouble and thank you.