I have ten TB50 batteries all working flawlessly when one of my batteries with the least amount of cycles (~50) would not charge because of a Communication Failure! I charge my batteries with the DJI Battery Station. Any reason for this to suddenly happen? Help!

Hi there, we are sorry to hear about that. May we know the serial number of the problem battery? Thanks for your response.

DJI Thor Posted at 7-21 20:01
Hi there, we are sorry to hear about that. May we know the serial number of the problem battery? Thanks for your response.

Thank you for the quick reply.
The serial number is:  09UAF88032028X

djiuser_cbMhPPG5SyPq Posted at 7-22 04:02
Thank you for the quick reply.
The serial number is:  09UAF88032028X

Thanks for the information. The battery may need to be replaced. Could you please send us the invoice or proof of your purchase to check it further? If the battery is under the warranty period, you can start a case through the link below and send it back. http://www.dji.com/support If not, you can purchase a new one. https://store.dji.com/shop/inspi ... n=inspire-2-battery

DJI Mindy Posted at 7-23 01:01
Thanks for the information. The battery may need to be replaced. Could you please send us the invoice or proof of your purchase to check it further? If the battery is under the warranty period, you can start a case through the link below and send it back. http://www.dji.com/support If not, you can purchase a new one. https://store.dji.com/shop/inspire-series?from=menu_icon&inspire-2-filterable-product-section=inspire-2-battery

Although my batteries were purchased on March 28, 2019 this particular battery was rotated with another one just for the Master Wheels, so very little rotation because the Master Wheels is very battery efficient. However, with the pandemic my business did not have much work hence my batteries did not see much work either and just sat in the battery station case. if you can access the battery cycle use you will see this to be the case.
I'm hoping that something can be worked out as I see this less of work abuse than some technical DJI TB50 glitch.
Regards,
Michael

djiuser_cbMhPPG5SyPq Posted at 7-23 07:03
Although my batteries were purchased on March 28, 2019 this particular battery was rotated with another one just for the Master Wheels, so very little rotation because the Master Wheels is very battery efficient. However, with the pandemic my business did not have much work hence my batteries did not see much work either and just sat in the battery station case. if you can access the battery cycle use you will see this to be the case.
I'm hoping that something can be worked out as I see this less of work abuse than some technical DJI TB50 glitch.
Regards,

Sorry to know that your battery has been out of the warranty period. You may refer to our after-sales service policies from this website: https://www.dji.com/service/policy?site=brandsite&from=nav and check the Warranty Period of Main Parts.

Please note that never over-discharge the battery, as this may lead to battery cell damage. The battery life may be reduced if not used for a long time, fully charge and discharge the battery at least once every 3 months to maintain battery health is recommended.