fans085f6be5
lvl.1
Flight distance : 1120787 ft
Canada
Offline
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Hello,
I sent in a Zenmuse XT2 camera in for repairs, accepted by DJI on April 19, 2021.
As of today July 22, still no status on when the camera will be repaired.
I have called a dozen times, and get the same story:
- "I will escalate this case for you..."
- "DJI will be providing you a replacement for your camera, we will call you in 2-3 days to arrange"
- "We are waiting on parts from Flir"
Despite DJI ensuring they will follow-up with me, I have never had a call back or email updating the status.
I call DJI once a week, it has been a long 4 months.
As this is a enterprise piece of equipment that I use for business, I am completly disappointed that a company the size of DJI can not repair or offer a loaner piece of equipment to keep an entrepeneur in business.
Has anyone else had a similiar experience and how was it resolved?
Any help is great appreciated.
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