djiuser_bcrSSj3InkyD
 lvl.1
Flight distance : 297028 ft
United States
Offline
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It's shocking to realize that we are already in mid 2022 and people are having the same issue.
I've tried troubleshooting this with 2 different Mavic Air 2 (MA2) and 3 different iPhones (iPhone 7, 8 and X). It keeps happening every time I fly. As soon as I open DJI FLY the phone starts getting warm. Eventually I get the screen saying : "Mobile device CPU fully loaded. Related Performance will be affected". Next the screen dims and you can barely see what's going on. A delay starts on every command you give the aircraft on the video, however the actual drone turns, goes up, down, etc. but on your screen everything is delayed or frozen. At some point the phone gets very hot, the screen completely freezes.
Fortunately, the drone was within line of site and I was able to control the panic and to bring it back and land it. It happens EVERY TIME I FLY. i CAN'T ENJOY THE FLIGHT.
I've spent countless hours trying to reason with the technicians at DJI. They seem to be clueless. They follow a script on a screen. They completely disregard what you are telling them, don't use any logic or understand anything about the drone or the phone. It was almost funny that he kept asking me to reinstall the DJI FLY app even after I reminded him it was happening on all 3 iPhones. I even went as far as doing a DFU on the iPhone 7 and not installing anything else other than DJI FLY.
At some point to offer you to send it back so their "Engineers" can take a look at the problem. The problem is not the drone, IT'S THE SOFTWARE DJI FLY.
As of now I've tried to follow all the suggestions I can find on the internet:
As of now I’ve tried the following:
• Made sure I have the latest firmware and software updates on both the Mavic and the iPhone. Uninstalled and Reinstalled the DJI FLY app.
• Disabled on the iPhones the Auto Brightness
• Disabled on the iPhones the “Reduce White Point” setting.
• Disabled the iPhone charging when connected to the controller
• Disabled the caches.
• Removed the iPhone from its case.
• Have always flown while standing in the shade (never under the sun).
• Completely erased one of the iPhones and performed a DFU Restore. After installed only DJI FLY. No other apps are running.
• Made sure the lightning cable was properly plugged in and that there is no lint in the socket.
It's sad to realize that a company with such a good reputation doesn't have a level 2 support. It's also sad to realize they don't want to acknowledge there is a problem making us all waste our time troubleshooting, returning the drone and controller and testing again. They don't even let you reach them by phone. I was lucky and found the phone number posted by someone who was having the same issue. Noting has worked so far. I'm returning the drone back to Amazon before my 30 days expire. This is the 2nd MA2 drone I return back to Amazon. I'm very frustrated.
DJI Fly version 1.6.6(645)
iOS 15.5
06/19/2022 |
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lvl.2
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