Unflyable and video is unusable
453 4 2021-7-26
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ChuckTuna
lvl.1
Flight distance : 177484 ft
United States
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I've had this mavic air a year and a half (less if you count pandemic time).
It all started perfect, flew perfect, recorded perfect, transmission was perfect.

One day it started messing up the transmission from time to time but the video recordings were ok, so I thought maybe it was some interference even though I was well away from any building or city.

Next time, along with the transmission problems, RC started to disconnect randomly. Not even far way, just hovering there in front of my face. I would turn it off, and on and it would be ok again.

Then it would just be all at once, trash transmission, random disconnects, and then I started to notice even the recorded videos were bad, like 1fps, bad resolution, even directly to internal storage.

It was under warranty then so I took it in and they apparently fixed it, said they just re-installed the firmware and everything was okay.

It worked for a bit and now it's doing the same again. I'm at a loss.

I've tried every recommendation I've seen on forums:

-Different cable
-Different phone
-Different SD / No SD
-Different battery
-Straight to phone
-Using DJI Assistant to refresh FW (only option I get, I can't seem to be able to downgrade) on AC and RC.

Am I missing something? Is my drone just bad? Any ideas?

2021-7-26
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

Hi there. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support!
2021-7-26
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ChuckTuna
lvl.1
Flight distance : 177484 ft
United States
Offline

DJI Paladin Posted at 7-26 19:37
Hi there. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support!

That's great. The link you just sent.
2021-7-26
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ChuckTuna
lvl.1
Flight distance : 177484 ft
United States
Offline

DJI Paladin Posted at 7-26 19:37
Hi there. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support!

Plus I'm in Colombia, just the shipping would make it not worth it. Unless there's some authorized place here.
2021-7-26
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

ChuckTuna Posted at 7-26 20:04
Plus I'm in Colombia, just the shipping would make it not worth it. Unless there's some authorized place here.

Please don't include the "." Try this one https://www.dji.com/support
2021-7-26
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