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Locking mechanism not working
536 4 2021-7-28
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elomax
lvl.2
Canada
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The locking mechanism not closing till the end on RS2
See the screenshot. The battery is attached properly, look like a defective item... Any thoughts?



lock.JPG
2021-7-28
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DJI-RS PM 铁匠
lvl.2

Hong Kong
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There is no problem with your gimbal. It seems that the battery is locked. Ignore whether locking mechanism  is dialed to the icon position
2021-7-29
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DJI Susan
Administrator
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Hi elomax, please refer to 2# reply, it is normal that the grip lever does not point to the exact lock icon, that two icons refer to the direction of the gimbal lock and unlock. Please try to use the gimbal and see if all is working normally. Please keep us updated if there is there further issue. Thank you.
2021-7-29
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elomax
lvl.2
Canada
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Every video I watched online has this go till the end. I already returned the item. WIll re-purchase it, but imho, you should put it in big bald letters somewhere that this normal. Probably I'm not the first one to think this is a bug.
2021-7-30
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DJI Susan
Administrator
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elomax Posted at 7-30 05:05
Every video I watched online has this go till the end. I already returned the item. WIll re-purchase it, but imho, you should put it in big bald letters somewhere that this normal. Probably I'm not the first one to think this is a bug.

I see, sorry again for any confusion caused. I will note your feedback and let our engineers notice it. Should you have any further questions, please feel free to contact us at any time.

2021-8-2
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