Hi all,

Hoping I'll be able to get some help here,

I have a Sony A6400 with a DJI RS2 and Raveneye, all on the latest firmware

I've plugged the USB-C to Sony Multi from the RS2's top port to the camera
I've got my micro HDMI out, into the HDMI on the Raveneye
I've got a USB-C to USB-C from the bottom of the Raveneye (the side without the HDMI port) into the RS2's bottom port

The problem I've got is that when I try to press the record button from either the RS2 or the Raveneye app, the screen goes black and activetrack stops working.

I was hoping I could get some help fixing this as its basically usable for me at the moment
Thanks

I too have the same problem, as soon as I press the record button it goes black. I really hope there is a solution to this.

Hello, you can turn off the HDMI display in the camera, so there won't be the problem you said

Hi there, please refer to the answer on 3#, try to turn off the HDMI display in the camera. Please keep us updated if the issue persists, a video of the issue would be greatly appreciated.

shehan Posted at 7-31 19:15
I too have the same problem, as soon as I press the record button it goes black. I really hope there is a solution to this.

Hi Shehan, please refer to the solution above and keep us updated.

DJI Susan Posted at 8-2 00:32
Hi there, please refer to the answer on 3#, try to turn off the HDMI display in the camera. Please keep us updated if the issue persists, a video of the issue would be greatly appreciated.

Hi
I have done as instructed however no difference,

Below you can see the setting i toggled

I also took a video to show the problem however cant upload as an attachment on this forum as it only accepts pictures. Where should I upload the video.

Hi
Thank you for your reply.
I also tried as instructed but still, the problem is there. I have attached several pictures so you can better understand them.

shehan Posted at 8-2 18:47
Hi
Thank you for your reply.
I also tried as instructed but still, the problem is there. I have attached several pictures so you can better understand them.

I should note that when I press record, my camera screen turns back on, it sounds like you're facing a different issue Shehan, I'd suggest making a new thread about it to get more specialised help for your problem.

Just to be clear on my problem

Images below show my setup.

Before I press record, my camera screen is black, I can see my cameras output on the gimbal and raveneye, activetrack works

When I press record on the gimbal, camera, pr raveneye app, my phone and gimbal screens go black and my camera screen turns back on

SerPip Posted at 8-3 03:15
Just to be clear on my problem

Images below show my setup.
[Image]

Ive made some progress!

I disabled the proxy recording setting and I now manage to keep raveneye connected when pressing record!

However when I press record, now my cameras screen turns off... so we're getting closer.

P.s. shehan might be worth checking your proxy setting too?

thank you SerPip , I already have my proxy recording off.  Thank you anyways. Hope we can solve this.

also, I created a new thread, I'll update you if there's anything new.

SerPip Posted at 8-3 03:15
Just to be clear on my problem

Images below show my setup.

Hi there, could you please provide a clear picture of the way you connected the camera, gimbal, and RavenEye (as the second picture you posted on 9#) for further confirmation? Thank you very much.

shehan Posted at 8-2 18:47
Hi
Thank you for your reply.
I also tried as instructed but still, the problem is there. I have attached several pictures so you can better understand them.

Hi there, please use the Sony Multi cable instead of the Micro USB for the connection. See if that solves the problem.

DJI Susan Posted at 8-3 23:55
Hi there, could you please provide a clear picture of the way you connected the camera, gimbal, and RavenEye (as the second picture you posted on 9#) for further confirmation? Thank you very much.

Of course, hopefully this is clear

SerPip Posted at 8-4 00:42
Of course, hopefully this is clear

Hi, just to clarify again, the Sony multi cable has a longer plug. In your case, please try to restore the camera to factory settings, and please power on the gimbal, then the camera.
If the issue persists, please provide a video of the case to us. You can upload the video to Dropbox/Google Drive, or send it via email to us at support@dji.com. Thank you very much.

DJI Susan Posted at 8-4 01:42
Hi, just to clarify again, the Sony multi cable has a longer plug. In your case, please try to restore the camera to factory settings, and please power on the gimbal, then the camera.
If the issue persists, please provide a video of the case to us. You can upload the video to Dropbox/Google Drive, or send it via email to us at . Thank you very much.
[view_image]

Yep, using the sony multi cable!

I restored to factory settings and am sharing this link to a video which details the problem further.

https://drive.google.com/file/d/1g_-cKERmvYrssW8CWGwyTzgd0JDxEYmH/view?usp=sharing

Hi SerPip

I got my Raveneye and active tracking working when I change to Sony multi cable,  But I also face the same problem as you, the camera screen goes black when the record button is preesed. I hope there is a solution for it .

as a side note since I use my iphone to see what the camera see, for me even if the camera screen goes black it's still manageable because I prefer the big screen of my phone compare to the screen
in a6400.

SerPip Posted at 8-4 04:30
Yep, using the sony multi cable!

I restored to factory settings and am sharing this link to a video which details the problem further.

I appreciate your cooperation. I will forward the case to our engineers for further confirmation.
At the same time, please try to set the resolution to 1080P and check if it works at this settings.

shehan Posted at 8-4 06:00
Hi SerPip

I got my Raveneye and active tracking working when I change to Sony multi cable,  But I also face the same problem as you, the camera screen goes black when the record button is preesed. I hope there is a solution for it .

Hi, thank you for getting back, I am confirming SerPip's case with our engineers and will keep you all updated once I hear back from them.
You may also try in 1080P resolution to see if all is working well.

DJI Susan Posted at 8-5 01:03
Hi, thank you for getting back, I am confirming SerPip's case with our engineers and will keep you all updated once I hear back from them.
You may also try in 1080P resolution to see if all is working well.

Hi, I just wanted to confirm the screen remains on (as expected) while in 1080p mode, but not in 4k mode. I still would like to get this working in 4k mode as its the primary quality I record in.

SerPip Posted at 8-5 07:19
Hi, I just wanted to confirm the screen remains on (as expected) while in 1080p mode, but not in 4k mode. I still would like to get this working in 4k mode as its the primary quality I record in.

Hi there, after confirming the case, we are sorry to tell you that since the camera does not support HDMI output in 4K resolution recording,  RavenEye gets a black screen in 4K recording. You may need to use 1080P in this situation. Sorry for any inconvenience caused, hope your understanding.

DJI Susan Posted at 8-7 01:48
Hi there, after confirming the case, we are sorry to tell you that since the camera does not support HDMI output in 4K resolution recording,  RavenEye gets a black screen in 4K recording. You may need to use 1080P in this situation. Sorry for any inconvenience caused, hope your understanding.

Just to be clear, I can get raveneye to work in 4k, but not to keep the camera screen on at the same time (raveneye gimbal and app screen working, camera screen not showing picture but showing level, focus etc). It isn't the end of the world, because I can still use active track via my phone or gimbal screen.

It may be worth noting these in the compatibility docs somewhere?

SerPip Posted at 8-7 07:43
Just to be clear, I can get raveneye to work in 4k, but not to keep the camera screen on at the same time (raveneye gimbal and app screen working, camera screen not showing picture but showing level, focus etc). It isn't the end of the world, because I can still use active track via my phone or gimbal screen.

It may be worth noting these in the compatibility docs somewhere?

Yes, I have mentioned this to our engineers, thank you for bringing this to our attention, sorry again for the inconvenience. If there is anything further I can help with, please feel free to let me know, I will do my best to help.

Any update on this?? I recently bought the rs3 pro combo and I have the Sony a6400 & im having this same problem! Is there a fix?