DJI Natalia
Administrator
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Thanks for providing the information. As per check, the investigation result of your case had been sent to you via email on Aug 06, could you please check it?
The courier company reported that the package was successfully delivered on 5th Aug 2021 without any logistic exception, so the claim had been rejected. At the same time, you have activated the drone on 6th Aug 2021, right after the day you received the drone.
Should there any other concerns, please feel free to reply back the email, we'll keep following up on it.
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