EIDW
lvl.1
Flight distance : 719318 ft
Ireland
Offline
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DJI Stephen Posted at 8-11 19:36
Hello there EIDW. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please use a different recommended mobile device to see if the issue will still persist? Thank you.
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Thanks, unfortunately I don't have an other phone to do further tests.
I forgot to mention that the firmware version is v1.03.00.10.
I took few screenshots of the issue and by checking those screenshots I've noticed that my Gallery Samsung App was not updated to the last version.
From the Gallery App I've deleted Mimo videos, updated the Gallery App and now everything seems to work fine.
i.e. I can download 4k videos from Mimo App and play them through the App or edit them
Curiously, since the update, the Gallery App can't find videos downloaded from Mimo.
I don't really understand why it's working now, a permissions issue?
MimoScreen1
MimoScreen2
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