Gimbal Stuck
396 2 2021-8-16
Uploading and Loding Picture ...(0/1)
o(^-^)o
Dwertheimer25
lvl.1
Flight distance : 127260 ft
United States
Offline

I crashed and when it fell it landed gimbal first I think, the lens cover broke (ordered a new one) but now it says its stuck. The part that moves the camera up and down does not move unless i move it manually. I below have added two videos of what it does when turned on. It errors out when I do the recalibrate of gimbal. the option to move the camera up and down on the controller does nothing. It doesnt seem stuck or anything I can fully move the gimbal around. In the video I linked you can see its trying to move but cannot move on its own. The second video is from the camera it self on the Mini 2 you can see that it is trying to center itself but cannot.
Thanks in advance!


Videos of what it does
https://photos.app.goo.gl/aHGskjXbZpk9YEG89




2021-8-16
Use props
DJI Stephen
DJI team
Offline

Hello there Dwertheimer25. I am sorry for the trouble this has caused and thank you for reaching out. Since there was a crash that happened to your DJI Mini 2 before and you are having this issue on your DJI Drone. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. Just a reminder that  DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit. We hope to hear from you soon and looking forward to resolve this issue as soon as possible. Thank you.
2021-8-16
Use props
Dwertheimer25
lvl.1
Flight distance : 127260 ft
United States
Offline

I setup a repair through DJI I have the label and should be shipping it off tomorrow to be repaired.
Thanks.
2021-8-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules