djiuser_5HEaDrqJRpC7
lvl.1
Slovakia
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DJI Susan Posted at 8-18 04:44
Hi Tom, we are deeply sorry for the inconvenience caused. We had checked your case and regarding the replacement case, it was created in January and the replacement shipped. May we know if you referred to that case, and you received a drone with poor packaging in this replacement case, right?
Noticed that you have shipped out the drone, we will pay attention to the progress of your case. We hope your case will be solved soon.
Case No.: CAS-6823189-B1X7W8:
Thank You Susan, Yes I've had many many bad drones from refresh like 5 of them. I have been though this so many times my head is spinning. DJI has had my drone more then I have had it. I want to remain positive but I'm worried. My history with you is one of back and forth back and forth, I ship in and you ship back and refresh drones every time.. This one you have now has a bad gimble and RC battery and other repairs. All these problems with the drones come from your "LIKE NEW" dept. I was promised a brand new drone and got one which had a bad gimble and battery and was beat up and ship wrecked when I open the box. Almost like somebody did it on purpose. I really want you to oversee the entire process for real. Why is nobody held accountable? I don't know what else to say, I've begged, cried and screamed about the situation and I get the same response over and over. Everyone at DJI is very sorry and going to be on top of my case and it never happens. NEVER. So far it's only been words, nothing but words. I want and deserve a brand new drone. Brand NEW. I need to get back to business. The truth is you don't give LIKE NEW DRONES" I've had 5 all bad and not "like new at all" I'm not being disrespectful, I'm being honest. They sent me a bill and it's 300 dollar and I won't have to pay it but I'm worried they will not fix do me right again. The RC USB type A port is damaged. It is bent and loose. The top buttons are loose and come off????. The RC is a bad one for sure. I'm going to call tomorrow and make sure they know to fix the USB type A port. I'm a professional, I need my drone asap. Please send me a brand new unit and I'll be good until the Mavic 3 comes out. I want to repair this very damaged relationship. Thank you, Tom |
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