Hi,

since I moved country I'll loose my old email address used to register my account when buying my first drone.

I could create a new account, but then I loose all information build up thru the years and back to "beginner" status on the forum. Is there a way to change my email-address on my account without loosing all of those ?

Hi there, may we know if the old email address is valid and can be logged in to receive the verification code?

DJI Thor Posted at 8-17 01:58
Hi there, may we know if the old email address is valid and can be logged in to receive the verification code?

hi Thor,

I can access my old email address in Belgium for a couple of months. After that it will be cut of.

The reason is that I moved permanently from Belgium to Malaysia with my Malaysian wife.

old address: JohnDG@telenet.be
new address: blenchi88@gmail.com

Main thing is the rest should be untouched.
I changed already my location to Malaysia in my profile. But after a couple of months I will lose the .be address.

JohnDG Posted at 8-17 02:55
hi Thor,

I can access my old email address in Belgium for a couple of months. After that it will be cut of.

Could you please confirm whether the new email address already has a corresponding DJI account? If not, please click the following link and submit the email address change request by following the instructions. https://account.dji.com/login?lo ... /email/modification

DJI Thor Posted at 8-17 03:26
Could you please confirm whether the new email address already has a corresponding DJI account? If not, please click the following link and submit the email address change request by following the instructions. https://account.dji.com/login?locale=en_US&backUrl=https://account.dji.com/binding/email/modification

Thank you, Thor.

it seemed I already tried to create another account with the gmail address. That account was never used.
I changed it with my yahoo mail address. All went succesfull.

One question however:
I am using a Mavic 2 pro with an SC and also a DJI Mini 2.
Both devices are bound correctly to my new ymail-address. I can login in the DJI Forum with my new email address.
But on the Fly app, my profile says account: johndg@telenet.be althou when I check the binding of the craft, it gives me the right ymail-address. Is that correct ?

https://forum.dji.com/forum.php?mod=viewthread&tid=248633

I have the same problem trying to log into my DJI Go app to use my OSMO with a different phone. I went thru the password reset option, but recieved an email in chinese writing

Briso Posted at 4-11 12:20
I have the same problem trying to log into my DJI Go app to use my OSMO with a different phone. I went thru the password reset option, but recieved an email in chinese writing

Hello there Briso. Thank you for reaching out.
Can you send a screenshot of the relevant email? We will confirm with the engineer and update you as soon as possible.
Thnak you.