Hello there sparshmutha. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device that you are using please for us to be able to isolate the said issue? Thank you.
Hi! You might be better off posting your question in the 'products' section of this forum. That is way more active. - https://forum.dji.com/forum-129-1.html