Hi, I have a Mavic Air. After the last flight, all was good, and I did not use it for several months. Yesterday, I tried to flight and the DJI app asks me to do IMU calibration which gives me CODE ERROR 13 after long minutes of wait. I tried IMU calibration in a low-temperature room, outside, inside. I really don't know what to do.

Hello there rdias29. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to power off your DJI Mavic Air and leave it to rest for about half an hour, then restart the said DJI drone and calibrate the IMU once again. If the same error ( code error 13 ) persists, I would recommend for you to contact our DJI support team at https://www.dji.com/support for further assistance. We will do there best to check the said DJI drone and give out the best resolution for this issue. Again I am sorry for this trouble and thank you.

DJI Stephen Posted at 8-24 20:11
Hello there rdias29. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to power off your DJI Mavic Air and leave it to rest for about half an hour, then restart the said DJI drone and calibrate the IMU once again. If the same error ( code error 13 ) persists, I would recommend for you to contact our DJI support team at https://www.dji.com/support for further assistance. We will do there best to check the said DJI drone and give out the best resolution for this issue. Again I am sorry for this trouble and thank you.

Thank you for a prompt answer. I did the procedure and the problem persists.  I will contact the support.

Thank you!

rdias29 Posted at 8-27 04:31
Thank you for a prompt answer. I did the procedure and the problem persists.  I will contact the support.

Thank you!

Sorry to hear about the result. Please contact the support and send the drone back for further assistance.

rdias29 Posted at 2021-8-27 04:31
Thank you for a prompt answer. I did the procedure and the problem persists.  I will contact the support.

Thank you!

Hi did they resolve the issue I have the same issue

Taffyboy Posted at 8-11 02:02
Hi did they resolve the issue I have the same issue

Hi, there. Sorry for your inconvenience. May we know more details about your issue? Have you tried to follow the steps provided on 2# to see if it works?

DJI Thor Posted at 2022-8-11 04:41
Hi, there. Sorry for your inconvenience. May we know more details about your issue? Have you tried to follow the steps provided on 2# to see if it works?

I have the same problem and no way to fix it! Help!

Brunodm Posted at 10-18 01:31
I have the same problem and no way to fix it! Help!

Hello, there. We have replied to you here. Please check:
https://forum.dji.com/forum.php? ... 699&pid=3155541

im having the same issue i've tried calibrating in a cold room, when the temp are cold outside but not freezing i'm still having the same issues.

AK Visuals Posted at 11-10 21:05
im having the same issue i've tried calibrating in a cold room, when the temp are cold outside but not freezing i'm still having the same issues.

Hi there, thank you for reaching out. We would like to know some specific details with you. Thanks.

1. Your device model
2. The temperature at that time
3. Have you tried to refresh the firmware and re-calibrate again?