Hello,

I am a new owner of an Osmo Mobile 3 and I used it for the very first time the last two weeks.
I have filmed everything in 4k 30fps Huawei P20 Pro with DJI Mimo app.

All videos (standing or moving) don't look smooth at all. It's a pain to watch. That's very sad as I have several hours of filming.
Using the native app might look better, though not 100% sure (would need more testing, but I'm so disappointed right now)

Any users with this config who know what's happening ? Walking is not even a question, that gives me headache while watching it.


https://www.youtube.com/watch?v=CzcKWHOPWgY
https://www.youtube.com/watch?v=2ke2qYkJhlA
https://www.youtube.com/watch?v=pNuQDMxlZBY

another very good example:

https://www.youtube.com/watch?v=gIUhT7K_4WE

Thank you!

Hello there punawa. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different recommended mobile device ( https://dl.djicdn.com/downloads/ ... _List_en_0526_1.pdf ) on your DJI Osmo Mobile 3 for us to be able to isolate the said issue? In addition, kindly please try to check if the mobile device is properly balanced on your DJI Osmo Mobile 3. Please keep us posted for further assistance. Thank you.

DJI Stephen Posted at 8-30 21:02
Hello there punawa. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different recommended mobile device ( https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0526_1.pdf ) on your DJI Osmo Mobile 3 for us to be able to isolate the said issue? In addition, kindly please try to check if the mobile device is properly balanced on your DJI Osmo Mobile 3. Please keep us posted for further assistance. Thank you.

https://www.youtube.com/watch?v=9LbDu6mdYG0

Hello,

Yes, I always check the balance carefully before each use.
I'll try with another phone and let you know.