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No Connection Remote, to Mini 2
381 11 9-11 13:01
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PA1911A1
lvl.1
Flight distance : 2359 ft
United States
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I have had this product less than 2 weeks and I no longer can connect the remote the mini 2. They just blink. Worked fine for the first week now nothing. I had a link problem about 4 days ago, but rebooting the remote and Mini 2 they reconnected. NOW - NOTHING. I have read several places where this has been happening. I have, ensured all Batteries are charged including remote, SD card is in excellent condition, and removed to ensure it was not causing any issues (no card in place). I have run through each of the  batteries, I have rebooted the iPhone, the RC, and the Mini 2.  They are less than 3 inches apart!!! I have check for interferance, etc.  This is frustrating.
9-11 13:01
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to connect your mobile device to a Wi-Fi network before opening the app and check if there are available updates? Kindly please update the firmware of the remote controller and try to re-link again to the aircraft to see if the issue persists. If you were able to successfully link the controller to the aircraft, please check if there is an available update for the aircraft as well. I will post some tutorials below. Please keep us posted. Thank you!

9-11 20:04
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PA1911A1
lvl.1
Flight distance : 2359 ft
United States
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DJI Paladin Posted at 9-11 20:04
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to connect your mobile device to a Wi-Fi network before opening the app and check if there are available updates? Kindly please update the firmware of the remote controller and try to re-link again to the aircraft to see if the issue persists. If you were able to successfully link the controller to the aircraft, please check if there is an available update for the aircraft as well. I will post some tutorials below. Please keep us posted. Thank you!
https://www.youtube.com/watch?v=jxfX5zK3FfY&t=4s


Hi. All that has already been done. All current updates are on they App,  Mini 2 and Controller. This was done on the first day and no new updates have been issued since September 1. Also, I have tested the cable, swapped the cable, connected it to another smartphone, iPad, and nothing changes. The remote does not seem to connect properly. 4 slow steady blinking green LED's as though it is trying to pair with the drone. Drone will quick connect to the App no issues.  Is there away to do a factory reset on these devices?

UPDATE:  Phone and Tablet do not connect to RC. Only get connection Guide.
9-12 03:31
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djiuser_sLxvSto2HI8M
lvl.1
Flight distance : 1524783 ft

Portugal
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Olá! ligue o celular ao rádio e abra o aplicativo e clicar em connection guide, ligar o drone, depois no aplicativo escolher a imagem do drone mini 2 e clicar nela, (aparece várias imagens) clicar na imagem mini 2, vai abrir uma janela de pareamento, depois no drone carregar no botão de ligar sem largar até ouvir um sinal, aí ele vai procurar aparelhar, agora no aplicativo clicar em parear e aguardar um pouco. Se não conseguir tentar novamente seguindo os passos. É assim que se pareia o rádio ao drone. Espero ter ajudado.
9-12 11:00
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djiuser_tpoX40YUmfyv
New

United States
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I have the same issue. The remote is now acting as a charger for the phone's battery.
9-12 17:01
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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PA1911A1 Posted at 9-12 03:31
Hi. All that has already been done. All current updates are on they App,  Mini 2 and Controller. This was done on the first day and no new updates have been issued since September 1. Also, I have tested the cable, swapped the cable, connected it to another smartphone, iPad, and nothing changes. The remote does not seem to connect properly. 4 slow steady blinking green LED's as though it is trying to pair with the drone. Drone will quick connect to the App no issues.  Is there away to do a factory reset on these devices?

UPDATE:  Phone and Tablet do not connect to RC. Only get connection Guide.

Thank you for your prompt response. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.
9-13 03:42
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ftp2leta
lvl.1

Canada
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Did you try that:

https://www.youtube.com/watch?v=ZpwXQyOEGjo
9-13 08:19
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PA1911A1
lvl.1
Flight distance : 2359 ft
United States
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ftp2leta Posted at 9-13 08:19
Did you try that:

https://www.youtube.com/watch?v=ZpwXQyOEGjo

Issue has been reduced to it won't link with iPhone or iPad. The RC is not  even linking to the Fly App, nor the Mini 2. Sending in for repair/diagnostics.
9-13 09:54
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MarchingBandDad
lvl.2
Flight distance : 3471 ft
United States
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Any update on this?
9-27 16:13
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PA1911A1
lvl.1
Flight distance : 2359 ft
United States
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It was set for repair and is on it's way back from DJI repaired/replaced. They found the unit to be defective. Once I receive the Unit and test, I will be sure to update this post.  
9-28 11:55
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PA1911A1
lvl.1
Flight distance : 2359 ft
United States
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Controller received. Works as it is supposed to. Re-paired with the Mini 2, and all is good. It immediately connected to the phone like it is supposed to, and found the drone. They replaced the unit. Good support was only down for about 2 weeks total.
10-4 09:31
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MarchingBandDad
lvl.2
Flight distance : 3471 ft
United States
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PA1911A1 Posted at 10-4 09:31
Controller received. Works as it is supposed to. Re-paired with the Mini 2, and all is good. It immediately connected to the phone like it is supposed to, and found the drone. They replaced the unit. Good support was only down for about 2 weeks total.

Same here.  I had to send mine in for a main board replacement.  Thanks for sharing.
10-25 09:46
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