Hi, i have Zenmuse X5R and im unable to record videos since it doesn’t recognize the micro sd card.. i have tried many different one and i formatted each of them and no success.
I have a feeling its the firmware that has a problem since it says firmware unknown.. since its not recognizing the micro sd card im not able to do any firmware update. Is there any other way to do a firmware update? Is anyone here went thru this problem before?

Hi there. Thank you for reaching out and we're sorry for the trouble. Unfortunately, we can only perform a firmware update using the SD card inserted into the unit. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.

DJI Paladin Posted at 9-18 23:05
Hi there. Thank you for reaching out and we're sorry for the trouble. Unfortunately, we can only perform a firmware update using the SD card inserted into the unit. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.

Hi, i got an email to open a case since i have decided to send it to repair but it mention that i must give a prove of purchase which i dont have that, i bought it second and but im willing to pay the cost depending on the price. do i really need to have a prove of purchase to send it or what do i do next if i dont have that?

fans5abca74f Posted at 9-24 03:12
Hi, i got an email to open a case since i have decided to send it to repair but it mention that i must give a prove of purchase which i dont have that, i bought it second and but im willing to pay the cost depending on the price. do i really need to have a prove of purchase to send it or what do i do next if i dont have that?

Thank you for your response. You don't need to provide proof of purchase if you don't have it. We only need proof of purchase if the customer is claiming a warranty repair. Hope this helps. Thank you.

DJI Paladin Posted at 9-25 02:05
Thank you for your response. You don't need to provide proof of purchase if you don't have it. We only need proof of purchase if the customer is claiming a warranty repair. Hope this helps. Thank you.

Paladin, X5R camera was released when president Obama was in a White House. What kind of warranty this unit can be on today ???

Matthew Dobrski Posted at 9-25 17:18
Paladin, X5R camera was released when president Obama was in a White House. What kind of warranty this unit can be on today ???

Hello, Matthew. Thank you for your response. I just let our fellow member know about the process of providing Proof of Purchase. Thank you and have a nice day ahead.