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Pro 2 battery fail
865 11 2021-9-19
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GaryUlmer
lvl.2
Flight distance : 39908 ft
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United States
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Good day,

I have only charged my Pro 2 battery 20-30 times. If I plug it in now, no lights come on and it won't charge. Can I get a replacement please. $150 should last more than 20 charges

Thx
G


2021-9-19
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi Gary. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to leave the battery on the charger for approximately 2-3 hours to see if there are some changes? Also, please provide me the serial number of the said battery via PM so we can check the warranty period. Please keep us posted. Thank you for your understanding and support.
2021-9-19
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GaryUlmer
lvl.2
Flight distance : 39908 ft
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United States
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DJI Paladin Posted at 9-19 18:21
Hi Gary. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to leave the battery on the charger for approximately 2-3 hours to see if there are some changes? Also, please provide me the serial number of the said battery via PM so we can check the warranty period. Please keep us posted. Thank you for your understanding and support.



Thank you for your reply. I have charged it for hours
2021-9-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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GaryUlmer Posted at 9-20 05:32
[view_image]

Thank you for your reply. I have charged it for hours

Hi, Gary. I've sent you a PM kindly please check. Thank you.
2021-9-21
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GaryUlmer
lvl.2
Flight distance : 39908 ft
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United States
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DJI Paladin Posted at 9-21 02:17
Hi, Gary. I've sent you a PM kindly please check. Thank you.

Is any news on my Maverick 2 battery
2021-9-27
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dansi
lvl.1
Flight distance : 79491 ft
Germany
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Hey there,

i have exactly the same problem with one of my batteries, I tried to charge it for more than 20 hours. Is this caused by an issue of battery firmware? The last changelog was "Fixed occasional issue: battery could not be charged when the battery level was low."
2021-9-28
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GaryUlmer
lvl.2
Flight distance : 39908 ft
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United States
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20 charges and the battery dies. $150? wow
2021-9-28
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djiuser_JHIw6ZEs59Ol
lvl.2
United States
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I experienced the same problem, battery is 13 months old.  I contacted DJI and the battery is not covered under DJI Refresh +.  I was offered a coupon for 1/2 off a new one.  Overall fairly disappointed the battery didn't last longer.
2021-9-29
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GaryUlmer
lvl.2
Flight distance : 39908 ft
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United States
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Since dji batteries are such garbage, may as well go with off brand for half the price
2021-9-29
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gnirtS
Captain
Flight distance : 5433586 ft
United Kingdom
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Ive had 5 batteries swell up and become unusable after 30 cycles.
M2 batteries have real issues.
2021-10-13
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GaryUlmer
lvl.2
Flight distance : 39908 ft
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United States
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gnirtS Posted at 10-13 04:48
Ive had 5 batteries swell up and become unusable after 30 cycles.
M2 batteries have real issues.

Sad we are at the mercy of the company to care about their customers. It is now the way of the world. Money over care.
2021-10-13
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Pedro Faria
lvl.1
Flight distance : 207044 ft
Portugal
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Hi! Idk if the post is off topic, but i need help!
I fly with my Mavic 2 Pro above a river, and the batery jumps from 50% to 0%, and the drone land in the water.
What can I do?
I will try to rescue the drone in the water, but i dont know the success of the mission.
I have the records of flyght on my acount on DJI GO 4.
Thanks
2021-12-30
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