My phone is a Samsung galaxy S21 ultra. Downloaded DJI Mimo app. Pairing Bluetooth with my new OM5 seem fine, but the mimo app cannot find the device.
Tried resetting OM5 connection with the tree buttons combination but still not connecting. Any idea?
Thanks

Hello there stefano.sgrelli. I am sorry for the trouble this has caused and thank you for reaching out. May we know if you are receiving any error message on the DJI Mimo application? In addition kindly please try to uninstall an reinstall the DJI Mimo application ( https://www.dji.com/om-5/downloads ) on your mobile device to see if the issue will persist? For reference I will post a DJI Tutorial video on DJI OM5 | How to Use DJI OM5. Kindly please keep us posted for addition assistance. Thank you.

Hello, thanks for reply.
I tried to reinstall DJI Mimo from the google app store. The download from DJI site of the same app does not work for me, the download page remains empty and nothing happen.
Anyway still not working. The Mimo app remains in the connection page with the message "searching..." (translated from Italian).

stefano.sgrelli Posted at 9-22 02:52
Hello, thanks for reply.
I tried to reinstall DJI Mimo from the google app store. The download from DJI site of the same app does not work for me, the download page remains empty and nothing happen.
Anyway still not working. The Mimo app remains in the connection page with the message "searching..." (translated from Italian).

The Mimo App on the Play Store is very outdated and isn't compatible with the OM5.  If the latest Mimo version from the DJI website is not working for you then it may not be currently optimized for your mobile device yet.  

Ok I downloaded the version on the web site and it is working! Very good!
Please keep the app store updated to avoid other users run into the same problem.
Thanks fot your support, best regards. Stefano

stefano.sgrelli Posted at 9-22 08:12
Ok I downloaded the version on the web site and it is working! Very good!
Please keep the app store updated to avoid other users run into the same problem.
Thanks fot your support, best regards. Stefano

Totally agree, UPDATE THE DJI APP ON GOOGLE PLAY STORE! I went thru the same frustration until I uninstalled the old playstore app and scanned the barcode on the DJI OM 5 instructions sheet. That version worked perfectly!

Good job DJI! Nice that multiple people are going to the Google Play store and are trying to get this crap working with an outdated version just like I did. How a company of this size can't get a working version into Google Play store?

DJI Stephen Posted at 9-21 20:57
Hello there stefano.sgrelli. I am sorry for the trouble this has caused and thank you for reaching out. May we know if you are receiving any error message on the DJI Mimo application? In addition kindly please try to uninstall an reinstall the DJI Mimo application ( https://www.dji.com/om-5/downloads ) on your mobile device to see if the issue will persist? For reference I will post a DJI Tutorial video on DJI OM5 | How to Use DJI OM5. Kindly please keep us posted for addition assistance. Thank you.

https://www.youtube.com/watch?v=zqR_mDdThdA

Maybe you could be more explicit of DJI's inability to update the Google Play store version instead of just vaguely instructing to download DJI Mimo from your own site?

A suggestion for you is to tell your tech support people that the Google Play version doesn't work!!! I spent nearly 6 hours on the phone with them
and this forum fixed my problem in  minutes.

I agree! As much as I enjoy DJI products, I do not install 3rd party apps from outside the Play Store because of security reasons. Please update your apps!

Download speed from dji.com is too slow ! I tried downloading dji mimo app but it’s 345 Mb and I should wait over 2 hours!!!

My mimo app is lagging..why such mess.. i will return the osmo 4s if it heppen for next 2 days

DJI Stephen Posted at 2021-9-21 20:57
Hello there stefano.sgrelli. I am sorry for the trouble this has caused and thank you for reaching out. May we know if you are receiving any error message on the DJI Mimo application? In addition kindly please try to uninstall an reinstall the DJI Mimo application ( https://www.dji.com/om-5/downloads ) on your mobile device to see if the issue will persist? For reference I will post a DJI Tutorial video on DJI OM5 | How to Use DJI OM5. Kindly please keep us posted for addition assistance. Thank you.

https://www.youtube.com/watch?v=zqR_mDdThdA

Can't connect with my phone disappointment on loss of mony in this product

DJI Stephen Posted at 2021-9-21 20:57
Hello there stefano.sgrelli. I am sorry for the trouble this has caused and thank you for reaching out. May we know if you are receiving any error message on the DJI Mimo application? In addition kindly please try to uninstall an reinstall the DJI Mimo application ( https://www.dji.com/om-5/downloads ) on your mobile device to see if the issue will persist? For reference I will post a DJI Tutorial video on DJI OM5 | How to Use DJI OM5. Kindly please keep us posted for addition assistance. Thank you.

https://www.youtube.com/watch?v=zqR_mDdThdA

Post some related and helpful video for s21 ultra connecting with this ... device om 5

vkoivula Posted at 2021-9-23 13:48
Maybe you could be more explicit of DJI's inability to update the Google Play store version instead of just vaguely instructing to download DJI Mimo from your own site?

Still doesn't work at all, no version of the APK works, and it has disappeared for the play store, uttlery diabolical service

Same as above, APK does not work, very disappointed

Not able to connect with Samsung Note10+, I have downloaded app from website, reset phone and OM5 , still does not work!