Hi, My Mavic air says i need to calibrate the IMU but when I go to settings and get to "start calibration", it does not calibrate it just seats there. Is there something I can do?

my DJI Spark experience the same! I also tried to calibrate the compass. But it didn't seems to respond even when I rotate the drone.

Hello there JudeNumfor. I am sorry for the trouble this has caused and thank you for the reply. Kindly please check if the firmware of your DJI Mavic Air is on it latest one. After this step kindly please try to do the IMU calibration to see if the issue will still persist. Please keep us posted for further assistance. Thank you.

DJI Stephen Posted at 9-22 19:29
Hello there JudeNumfor. I am sorry for the trouble this has caused and thank you for the reply. Kindly please check if the firmware of your DJI Mavic Air is on it latest one. After this step kindly please try to do the IMU calibration to see if the issue will still persist. Please keep us posted for further assistance. Thank you.

Hi Stephen,

Yes, the firmware is up to date but the calibration button is still not working.

JudeNumfor Posted at 9-29 01:49
Hi Stephen,

Yes, the firmware is up to date but the calibration button is still not working.

Hi JudeNumfor, may I know the firmware version of your drone and the DJI GO4 APP? At the same time, please check if there is an error message prompt in your app, you may screen record a video to show me the details of the problem, I'd like to help you check it. Thanks.

Hi, I am facing the exact same problem -> after the last successful flight I was prompted & the process just won't start.

imax84 Posted at 9-30 00:18
Hi, I am facing the exact same problem -> after the last successful flight I was prompted & the process just won't start.

Hi there, may I know the model of your drone? Could you please show me a screenshot of the error message prompt in your app? Thanks.

DJI Natalia Posted at 9-29 02:51
Hi JudeNumfor, may I know the firmware version of your drone and the DJI GO4 APP? At the same time, please check if there is an error message prompt in your app, you may screen record a video to show me the details of the problem, I'd like to help you check it. Thanks.

Hi,

Please see the firmware versions attached.

JudeNumfor Posted at 10-6 22:39
Hi,

Please see the firmware versions attached.

Hi there, please try to re-update the aircraft firmware, then restart and try the calibration again. If it still cannot be solved, please send it back for repair.
Please contact our support team via http://www.dji.com/support to open a case and then send it in, we'll do our best to help this out. Thanks.