Hello! Hopefully someone here can help me. I have problems with my DJI OM 4.
The equipment doesn't turn on . https://www.youtube.com/watch?v=QquekHzJ5ts

When I charge it white lights come on and then 10 second laters it turns off.
https://www.youtube.com/watch?v=4sxeoIfYABo

On the other hand, when I charge it and turn it on, it lights up green and white, red and white, it connects to the app, it moves, does everything, but if I remove the cable it turns off.
https://www.youtube.com/watch?v=vOWC7m59ORk

Hi ValeSer, I feel sorry to read about the issue you encountered. With this issue, you may need to send the unit back for further diagnosis and service.
Please fill out the online repair request on our official web at https://repair.dji.com/repair/index and send it back or contact our support via email at http://www.dji.com/support to start a case. Sorry again for the difficulties.

DJI Susan Posted at 9-25 18:55
Hi ValeSer, I feel sorry to read about the issue you encountered. With this issue, you may need to send the unit back for further diagnosis and service.
Please fill out the online repair request on our official web at https://repair.dji.com/repair/index and send it back or contact our support via email at http://www.dji.com/support to start a case. Sorry again for the difficulties.

Thanks for the reply. But I live in Argentina. There isn´t official support. I bought it in the United States months ago, and today when I wanted to turn it on I saw this happen. I don't think I can travel again anytime soon, so I wanted to see if there was a way I could try to solve it myself.

ValeSer Posted at 9-25 19:00
Thanks for the reply. But I live in Argentina. There isn´t official support. I bought it in the United States months ago, and today when I wanted to turn it on I saw this happen. I don't think I can travel again anytime soon, so I wanted to see if there was a way I could try to solve it myself.

Thank you for your clarification, I am sorry for the situation, as per checking, the issue may not be able to solve remotely. Or you may try to use a different case for charging, please keep it charging for over 2 hours, and you can try to keep the OM 4 charging, connect to the Mimo app and see if there is any update, if so, please update the firmware. If the issue persists, the unit may need a further diagnosis. Sorry again for the inconvenience.

DJI Susan Posted at 9-26 01:23
Thank you for your clarification, I am sorry for the situation, as per checking, the issue may not be able to solve remotely. Or you may try to use a different case for charging, please keep it charging for over 2 hours, and you can try to keep the OM 4 charging, connect to the Mimo app and see if there is any update, if so, please update the firmware. If the issue persists, the unit may need a further diagnosis. Sorry again for the inconvenience.

Yes. Thanks again. No, there aren´t updates. When it is charging there I can link it with the app, and it is seen that the battery charges and then stops charging. The drawing flashes green and then red. But all the commands work, it is something specific to the battery. I will have to wait and try to solve it during some trip. Because in this country it is impossible from what I see. Thank you

ValeSer Posted at 9-26 05:47
Yes. Thanks again. No, there aren´t updates. When it is charging there I can link it with the app, and it is seen that the battery charges and then stops charging. The drawing flashes green and then red. But all the commands work, it is something specific to the battery. I will have to wait and try to solve it during some trip. Because in this country it is impossible from what I see. Thank you

Sorry again for the result and the difficulties. If there is anything else I can help with, please feel free to contact me or our support via email at http://www.dji.com/support for assistance.

I also have the same problem. I bought it in Saudi Arabia and now im in the Philippines. I cannot use the unit.

Jun B Posted at 4-23 23:30
I also have the same problem. I bought it in Saudi Arabia and now im in the Philippines. I cannot use the unit.

Hi there, may I confirm if the model of your unit is also DJI OM 4? Could you please tell us more details so that we can better help you? Can the gimbal be charged normally?

Hi , I have exactly the same problem, as dedailed described by ValeSer
The unit is not working when not connected to the power source.
It looks like the charging stopped working suddenly.
I switched chargers, tried to reset...
Nothing worked.
Do you have any solution for that?
-
Thanks,
Yaron

Yaron Carmi Posted at 3-29 00:15
Hi , I have exactly the same problem, as dedailed described by ValeSer
The unit is not working when not connected to the power source.
It looks like the charging stopped working suddenly.

Hello, we would like to inform you that due to recent conflicts in certain regions, the logistics services, including purchasing, shipping for repairs, and product replacement in your area, have been affected. In order to ensure both your benefits and safety, we recommend waiting for the resumption of logistics services before making any purchases or sending your products. We apologize for any inconvenience caused, and we appreciate your patience and understanding during this time.

Yaron Carmi Posted at 3-29 00:15
Hi , I have exactly the same problem, as dedailed described by ValeSer
The unit is not working when not connected to the power source.
It looks like the charging stopped working suddenly.

Unfortunately I live in Argentina and the technical support here is only for Drone, no one knew how to solve it, I took it to two private technicians and they didn't either.

ValeSer Posted at 3-29 02:05
Unfortunately I live in Argentina and the technical support here is only for Drone, no one knew how to solve it, I took it to two private technicians and they didn't either.

Hi ValeSer, may I know which service center you have tried to contact before?