Hello DJI & Everyone,

I sadly lost my drone on the other side of the river and we were unable to retrieve it due to strong currents and wasn't safe to go by boat or kayak (we tried). From what I read so far, it looks like it will take very long to get a result if it was pilot error or not, then another long wait for the replacement. When I was talking to support, I was informed I will receive an email, then results should be in shortly.

Any experiences from anyone wherein it was actually completed in a timely manner? I am hoping to get the drone soon due to the beautiful fall colors but looks like I will miss it out at this rate.

Thank you!

Hi there, I'm so sorry to hear about the accident with your drone. I've managed to get your case number via your forum account, I'll forward your situation to our corresponding team to check and follow up. If there is an update, we'll keep you updated. Thanks for your patience.

DJI Natalia Posted at 10-4 18:58
Hi there, I'm so sorry to hear about the accident with your drone. I've managed to get your case number via your forum account, I'll forward your situation to our corresponding team to check and follow up. If there is an update, we'll keep you updated. Thanks for your patience.

Thank you! Do you know how long until they get back to me?

kimikawaii Posted at 10-4 19:08
Thank you! Do you know how long until they get back to me?

Normally, it will take about 1-2 business days for data analysis and the result will be sent to your email then. I have forwarded your case to our corresponding team to follow up, if there is an update, we'll let you know. Thanks.

Any chance you have an update on how long it took to get your replacement?

djiuser_twKtioqvK0Y0 Posted at 12-28 07:24
Any chance you have an update on how long it took to get your replacement?

Hello, there. Sorry for your inconvenience. May we know what issue you encounter?

DJI Natalia Posted at 2021-10-4 18:58
Hi there, I'm so sorry to hear about the accident with your drone. I've managed to get your case number via your forum account, I'll forward your situation to our corresponding team to check and follow up. If there is an update, we'll keep you updated. Thanks for your patience.

Im havin similar issue. I lost my drone in the croatian sea, but would like to go hiking in the mountains this summer with my drone. Id really love to know if i can get it replaced or nor

djiuser_6gimOtRB4ytA Posted at 7-8 18:08
Im havin similar issue. I lost my drone in the croatian sea, but would like to go hiking in the mountains this summer with my drone. Id really love to know if i can get it replaced or nor

Hi there, we are sorry for any inconvenience. We managed to find your case number through your forum account. May I confirm if you want to use DJI Care Refresh replacement service for your case?

DJI Mindy Posted at 7-8 19:21
Hi there, we are sorry for any inconvenience. We managed to find your case number through your forum account. May I confirm if you want to use DJI Care Refresh replacement service for your case?

Yeah exactly

djiuser_6gimOtRB4ytA Posted at 7-9 06:54
Yeah exactly

Thanks for the confirmation. We will forward it to the corresponding team and ask them to process your case asap.