DJI provided the label for my Care Refresh return on 9-19-21, the package went to the wrong location and now DJI is telling me to work it out with UPS! What the heck, DJI provided the label and mailing instructions. The only information I have is the tracking number and now UPS is asking for information off the label I obviously do not have. It has been over three weeks since I sent my Mavic Air 2 to Texas to be replaced!
CAS-7252167-P9D5B2

DJI is the shipper since they made the label and paid for the shipment. Insist that they follow up on this.

I always take at least two photos of every package that leaves me, one closeup of the label and at least one of the overall package. Takes 10 seconds with my phone. I recommend that everyone do the same.

Hi there, we are deeply sorry for the inconvenience caused. I'll forward your situation to our corresponding team for a check. If there is an update, we'll keep you updated.