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S21 ultra RC not connected
164 7 10-9 21:34
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djiuser_15KhrpkdkeRC
lvl.1
United Arab Emirates
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Hi DJI

I just downloaded the new software for my s21 ultra and Im glad that it now connects and I can see the camera view but, after I tried launching it after a few secs it gives me a warning "RC NOT CONNECTED" it comes on and off so I assume it is still not usuable on my s21 Ultra.

Hope to see furhter updates to fix this issue because we are almost been stuck with our old phones just to use some of your products.

Thanks
10-9 21:34
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DJI Paladin
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Flight distance : 318 ft

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Hi there. We do apologize for the trouble that this has caused. Can you please try to uninstall and reinstall the said application on your mobile device to see if the issue persists? In addition, kindly please check the USB communication cable, and please make sure that it is well plugged in on the remote controller. Please keep us posted. Thank you.
10-9 22:56
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DJI Wanda
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Hello, there. Sorry for your inconvenience. Could you please change to another data cable or try it on another mobile device?
10-9 23:00
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djiuser_15KhrpkdkeRC
lvl.1
United Arab Emirates
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DJI Paladin Posted at 10-9 22:56
Hi there. We do apologize for the trouble that this has caused. Can you please try to uninstall and reinstall the said application on your mobile device to see if the issue persists? In addition, kindly please check the USB communication cable, and please make sure that it is well plugged in on the remote controller. Please keep us posted. Thank you.

Hi Paladin

I will try later to reinstall the software but thr cable is good because when I change to another phone which is Note 8 its just working perfect

I will keep you posted
10-10 01:10
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djiuser_15KhrpkdkeRC
lvl.1
United Arab Emirates
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DJI Wanda Posted at 10-9 23:00
Hello, there. Sorry for your inconvenience. Could you please change to another data cable or try it on another mobile device?

Hi Wanda,

I change my mobile device and its working fine...
Only on my s21 ultra has the problem Note 8 Ipad mini are working perfect
10-10 01:12
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DJI Wanda
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djiuser_15KhrpkdkeRC Posted at 10-10 01:12
Hi Wanda,

I change my mobile device and its working fine...

Hello, there. Could you please uninstall and reinstall the App through our website?
Here is the link: https://www.dji.com/downloads/products/mini-2
10-10 02:02
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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djiuser_15KhrpkdkeRC Posted at 10-10 01:10
Hi Paladin

I will try later to reinstall the software but thr cable is good because when I change to another phone which is Note 8 its just working perfect

Thank you. Please let us know the result of your test for us to further help you. Have a great day ahead.
10-11 05:53
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djiuser_15KhrpkdkeRC
lvl.1
United Arab Emirates
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Hi Paladin good day I havent tried it yet but tomorrow I will.. I already reinstalled the software I will update you tomorrow
Thanks so much
10-11 09:45
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