Hi all,

I recently sold my Phantom 3 Advanced to someone with no drone experience. They're saying that the drone won't work, I've tried doing some video help but haven't really been able to get anywhere.


Phantom turns on, beeps and guimbal does it's check. It moves, it has no problem. The controller turns on and links to the phone. The phantom and controller are communicating as you can see the camera's output on the phone. The status lights are solid red at the front and flashing green at the back. It gets a GPS lock and says ready to fly, but doing the CSC (both diagnonally down and in) does absolutly nothing. No motor noise, no juddering, just nothing. No error messages on the app.

I haven't flown the phantom for about 2 years but before that it was absoloutly fine, no crashes or anything. I've tried going through the manual/googling but as there's no error messages showing it's really hard to work out what's going on. Firmware is up to date, buyer reports that they calibrated the compass.


Does anyone have any advice?

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to re-link the aircraft to the controller to see if the issue persists? Please refer to the tutorial link below for your reference. Please keep us posted. Thank you.

Hi!
You might be better off posting your question in the 'products' section of this forum.
That is way more active.
Just create a new thread here : https://forum.dji.com/forum-129-1.html and select the right category / subcategory.

DJI Paladin Posted at 10-10 22:04
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to re-link the aircraft to the controller to see if the issue persists? Please refer to the tutorial link below for your reference. Please keep us posted. Thank you.

https://www.youtube.com/watch?v=zVOJnUidcUk

Hi - I will have a go at this, if it doesn't work do you have any other suggestions? Thanks!

Montfrooij Posted at 10-11 06:21
Hi!
You might be better off posting your question in the 'products' section of this forum.
That is way more active.

Thanks for the advice!

BravoFoxtrot255 Posted at 10-11 10:13
Thanks for the advice!

Hope you will get your answer!

BravoFoxtrot255 Posted at 10-11 10:13
Hi - I will have a go at this, if it doesn't work do you have any other suggestions?  Thanks!

Your welcome! Please keep us posted with the result. Have a great day.

Hi all - unfortunately (fortunately?) the buyer has stopped responding to my messages so I can only assume it is now working. If anyone finds this thread whilst looking for a solution, the other thread I posted is here --> https://forum.dji.com/forum.php?mod=viewthread&tid=251119 and there's a fair few suggestions there. I can't say if any of them will work but definetly worth a try!