My DJI Mini 2 fly more package was lost on a recent trip. It was not lost in flight, just either stolen or accidentally left behind.

It was a nearly brand new drone, with about 5 or so flights, and I had purchased the DJI Care Refresh plan. I never used the plan.

I would like to purchase another drone. Do I need to purchase a new care plan as well? Can I get a credit from the lost/stolen drone's plan?

Thanks.

Hi there, we are deeply sorry to hear about the issue that you encountered. Please send us an email to djicare@dji.com and provide us with the details, our corresponding team will help to check it and provide further assistance. Thanks.

Thanks. I just sent the email.

djiuser_sQzp5vbMNnnN Posted at 10-11 17:31
Thanks. I just sent the email.

You're welcome. Our corresponding team will check and follow up on it. Please wait for the email update.