DJI Natalia
Administrator
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Hi there, I'm sorry to hear about the difficulties that you encountered. Please confirm the batteries are installed in the charger hub and then record a video to show us the details of the indicator light when charging.
By the way, you mentioned that" they were charged only 59% ". Just to verify, how long when you check the battery level after charging?
After fully charged, if the battery is not used for a long time, it may be caused by battery self-discharge. If it can be fully charged by direct charging, and the battery cannot be fully charged with the charger hub for a long time, for example, it can only be charged to 60%, please send the charger hub back for a diagnosis. Looking forward to hearing from you. Thanks. |
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