Crashed my mavocpro zoom
761 3 2021-10-13
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djiuser_j99nJwFqlJUx
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Zambia
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Hello guys! Crashed my maviczoom couple days ago,props got broken ,and that shiny ,mirror looking piece on the back dropped but somehow retrieved it...i was actually expecting a lot more damage,after glueing it back,replacing props managed to get it back up but it sounds like the back sensors  are
malfunctioning coz that radar chart obstacle avoidance beeping sound won't stop,drone can't go backwards either unless I disable all obstacle avoidance and that's dangerous..I hv noticed one of the two upward back infrared red sensors isn't coming on...Are they both suposed to be on ,..theres also that error saing BRAKING,BRING STICKS TO CENTER,something like that...what needs to be replaced,i can probably do it with your videos assistance..Thanks
2021-10-13
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DJI Diana
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Flight distance : 2408 ft

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Hi there, thank you for reaching DJI Forum. I'm sorry to know about the incident and issue you've encountered. Please be advised that if a crash incident occurred and an issue occurs after it was modified or the unit was self repaired, we would recommend for the unit to be sent to our official service center for a proper diagnosis and repair. However, please note that the regular warranty does not cover, damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. For you to have a reference, you may visit this link regarding our after-sales policy. https://www.dji.com/service/policy In addition, for further assistance on the request on sending it in, you may kindly visit this link to our product support, thank you. https://www.dji.com/support?site=brandsite&from=nav
2021-10-13
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djiuser_j99nJwFqlJUx
lvl.1

Zambia
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Not interested in warranty issues....just tell me how to fix it based on the details I've given you,whether it's esc board,back sensors etc that needs replacing..I expect steps from you on how to troubleshoot not this bs you giving me! How does putting back props or that shiny piece warrant disassembly?
2021-10-13
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DJI Natalia
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djiuser_j99nJwFqlJUx Posted at 10-13 21:56
Not interested in warranty issues....just tell me how to fix it based on the details I've given you,whether it's esc board,back sensors etc that needs replacing..I expect steps from you on how to troubleshoot not this bs you giving me! How does putting back props or that shiny piece warrant disassembly?

We fully understand how you are feeling. For fly safety considerations, it is not recommended to repair the drone by yourself. Please contact our support team via http://www.dji.com/support to open a case and send it in for a thorough diagnosis. Thanks.
2021-10-13
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