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Gimbal movement dead
83 1 10-17 02:39
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Gumbo
lvl.1
India
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Dear could someone advise what to do to resume the Gimbal movement...it just went duff....no crash no hard landing, tried gimbal calibration ...stuck at 5% does not move....still receiving video from the camera but the gimbal has gone free and seems to just hang. There is No movement during self check too...

Had warning about magnetic interference.....and IMU ....that is resolved by compass calibration but the gimbal still seems not to work ....though transmitting quality images.....

Request advise.....thanks in advance....
10-17 02:39
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi, thank you for reaching out. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.
10-17 03:25
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