Hi Yesterday I lost connection with my Mavic Pro 2 using the supplied controller and iphone 12 using the app. I think the lead between the phone and controller was dodgy although it worked in prevoius days ok.
Anyhow I attemped to get it to return by using the home button but there was no response. Then then controller was trying to reconnected.
There is a record of the flight to the point of lossing connection. The drone appeared to be still flying though. I have the last know position on "find my drone" but could find the drone
i was in the process of turing around to return to launch site.
Is there any other tracking info of the drone that DJI have without having it connected with the contorller and phone.
my drone user DI is djiuser_HzT1KT6cSvBy
Thanks for your help
Hello there Andy Woods. I am sorry for the trouble this has caused and thank you for reaching out. Since this unfortunate incident happened and you have lost the said DJI drone. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry for your loss and thank you.
Hi!
You might be better off posting your question in the 'products' section of this forum.
That is way more active.
Just create a new thread here : https://forum.dji.com/forum-129-1.html and select the right category / subcategory.
New
DJI team
Captain
