Drone Taiwan
lvl.4
Flight distance : 535230 ft
Taiwan
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DJI Stephen Posted at 10-19 21:08
Hi there Drone Taiwan. Thank you for the reply and for these information. Kindly please keep us posted of the said matter and thank you.
At the end the problem was dji fly app not being fully compatible with ios15
But while i was trying hundreds of times with disconnected and connecting cables, I damaged the UBC-C port
Then i sent the controller to the DJI Service center
I have DJI care refresh on my drone and i thought the controller was included in the DJI refresh
But the bill DJI me dont show any part to use the dji refresh, i have to pay in full for the repair
Also when i first called to the dji service center to check how to do, they told me first that DJI was going to sent a courier to my hose to pick up the controller, which they never did, so i sent the controller to their address.
So, im confused on how the refresh program works, the controller is not included?
And if it is included, why i am being charged for the repair? Im not giving an option to use the refresh so i dont pay anything.
These are the photos of the bill,
Btw im located in Taiwan, and i bought the drone from dji taiwan website, and i sent the controller to taiwan dji official service center, and my refresh still valid until middle of 2022
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