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DJI Fly App "Not Installed" error on Samsung S10+
2813 5 2021-10-21
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TonyResta
lvl.1

Switzerland
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Hello,
I've been wasting time now on trying to fix this and hope someone here can help me. I have a Samsung S10+ fully updated to the latest Android version. This morning I noticed the DJI Fly app prompting me to update it to the new version, so I did...but now it won't install. Thinking of a fix to this, I uninstalled the current version I had on the phone but to no success, the APK package seems to be installing but then I get the error message APP NOT INSTALLED.

I tried downloading and installing and older version of the app now to at least get back to flying but even the older versions give me the same error! It's already a joke that an official app from a big company like DJI is not present on the official android app store, I can get passed this, but now this is really getting annoying. The phone is fully compatible with the app as seen from the fact that it is present on the compatibility list and also since I have used successfully the previous version before today. What can I do now?

Thanks for your time.
2021-10-21
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please try to download the said application using our website? You may refer to the link below. Copy and paste the generated URL on the browser of your mobile device then download the APK, once you have already downloaded the APK file, please go to the download section on the browser of your mobile device then open the file after that, the APK will automatically install on your mobile device. Please note that if you will go directly to the storage and press the APK file it is normal that it will not install. Please keep us posted. Thank you for your support!
2021-10-21
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djiuser_5UJLOPUmE186
New
Kazakhstan
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DJI Paladin Posted at 2021-10-21 05:05
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please try to download the said application using our website? You may refer to the link below. Copy and paste the generated URL on the browser of your mobile device then download the APK, once you have already downloaded the APK file, please go to the download section on the browser of your mobile device then open the file after that, the APK will automatically install on your mobile device. Please note that if you will go directly to the storage and press the APK file it is normal that it will not install. Please keep us posted. Thank you for your support!

I had the same problem. It helped.
Thanks
2022-1-25
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

djiuser_5UJLOPUmE186 Posted at 1-25 05:53
I had the same problem. It helped.
Thanks

Thank you for your response and we're glad that you manage to isolate the issue using the troubleshooting steps above. Please don't hesitate to reach us if you have other inquiries. Thank you for your valued support.
2022-1-27
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djiuser_y25s6GCAayPA
New

Brazil
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Tenho sansung s10 plus e aplicativo está bugado não funciona.
2022-1-29
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fans4f5d0fe1
lvl.1
Flight distance : 600 ft
United States
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FIXED    https://youtu.be/PC7E9tYxqZM
2022-6-16
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