Send a video in today for SN#11USH64R710144, P4 Pro V2.0 for a Refresh, and it was Disapproval, the link may have been bad, IMG_6844.MOV, so I tryed again using the YouTube link,   but DJI would not let me, there is no problem with this AC, I think the first link was bad, could someone tell me if I mess up or if there was a problem with the 1st video link.
Thanks, again

Hi there, thank you for reaching DJI Forum regarding the concern. I tried to pull up some information using your DJI forum details, however, I was not able to find the request. Could you please provide me with the ticket number through PM? Thank you.

It under my History Record.
https://repair.dji.com/en/djicare/customerhistory

I do not think there was a ticket#, I was trying to get refresh by using the video process to get refresh for my P4 Pro V2.0 before the warranty runs out.
Thanks

Dog Man Posted at 10-26 17:36
I do not think there was a ticket#, I was trying to get refresh by using the video process to get refresh for my P4 Pro V2.0 before the warranty runs out.
Thanks

Hello, there. Sorry for your inconvenience. Would you please contact our support through email?
Here is the link;
https://www.dji.com/sg/support?from=store_footer
They will tell you how to buy Care Refresh through video verification.

The problem is the Youtube Link I send in for the video refresh will not open, (Ronnie Hogge         Phantom 4 Pro  11USH64R710144         IMG_6844.M......         2021-10-27 01:45:49         2021-10-27 04:29:16         Disapprova)
this is the reason DJI disapproved the process, I finely got my video to load to youtube and tried to reapply the video and it said  SYSTEM ERROR

Dog Man Posted at 10-27 05:27
The problem is the Youtube Link I send in for the video refresh will not open, (Ronnie Hogge         Phantom 4 Pro  11USH64R710144         IMG_6844.M......         2021-10-27 01:45:49         2021-10-27 04:29:16         Disapprova)
this is the reason DJI disapproved the process, I finely got my video to load to youtube and tried to reapply the video and it said  SYSTEM ERROR

Thank you for the additional information, we are sorry to know that you are still having an issue with your request. What we can suggest is for you to kindly reach out to our designated team for further assistance on the request by going to this link: https://www.dji.com/support?from=store_footer or you can also reach out to our DJI Care team by sending an email to djicare@dji.com Thank you.