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FWD and BKWD unavailable
16099 21 2021-10-28
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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Hello dji mavic AIR 2 peoples

I noted some red note at the right top corner "fwd and bkwd unavailable" is it OK?
It means that mavic AIR 2 have not such a sensors or at my drone such a sensors are broken?

Sorry for this question, but I have not found any threads about this error on the internet!

fwd and bkwd unavailable

fwd and bkwd unavailable
2021-10-28
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DJI Stephen
DJI team
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Hello there Patiko. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error codes on the DJI Fly application when this is happening and may we also please know before this issue happened was there a hard landing or a crash that happened to the said DJI drone? Thank you.
2021-10-28
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djiuser_wIxKtah7xqu9
New

Philippines
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This happen to my mavic air 2 just now. I used the DJI assistant app on my computer and successfully calibrated but it came out the same. FWD and BKWD unavailable. What should I do? I live in the Philippines.
2021-10-29
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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DJI Stephen Posted at 10-28 20:51
Hello there Patiko. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error codes on the DJI Fly application when this is happening and may we also please know before this issue happened was there a hard landing or a crash that happened to the said DJI drone? Thank you.

Hello friends, this is my first drone, and I try to operate it carefully.
There were no incidents, I voluntarily flew 15-20 times and I always try to adjust the compass before take off. Every time I try to install the newest one firmware as the system itself notifies me. No error other than this is outlined.
2021-10-29
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DJI Stephen
DJI team
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Patiko Posted at 10-29 10:33
Hello friends, this is my first drone, and I try to operate it carefully.
There were no incidents, I voluntarily flew 15-20 times and I always try to adjust the compass before take off. Every time I try to install the newest one firmware as the system itself notifies me. No error other than this is outlined.

Hi there Patiko. Thank you for the reply and for these additional information that you have given. Kindly please try to calibrate your DJI Mavic Air 2 to see if the issue will persist. If the issue still persist after calibrating the said DJI drone, I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do there best to help and will give out the best resolution for this issue. Thank you.
2021-11-2
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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DJI Stephen Posted at 11-2 22:14
Hi there Patiko. Thank you for the reply and for these additional information that you have given. Kindly please try to calibrate your DJI Mavic Air 2 to see if the issue will persist. If the issue still persist after calibrating the said DJI drone, I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do there best to help and will give out the best resolution for this issue. Thank you.
Hello,
Thank you. I think I have found a solution:

A) Re-Install latest firmware
B) Re-Calibration



All Done and all sensors are OK


Update: the same problem is
2021-11-2
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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Status Update:

A) Re-Install latest firmware - Done Successfully
B) Re-Calibration - Done Successfully
All sensors (Cameras) are working OK
Forward Sensors


Downward Sensors


Backward Sensors


but after take off "fwd and bkwd unavailable"

DJI This is a bug and needs to be fixed!


20211104_041001.jpg
20211104_041114.jpg
20211104_041236.jpg
2021-11-3
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DJI Stephen
DJI team
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Hi there Patiko. Thank you for the reply and for these information that you have given. I will cascade this issue to the designated DJI department for further attention and evaluation. Again, I am sorry for the trouble and thank you.
2021-11-3
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Yaros1
Second Officer
Flight distance : 21307762 ft
Spain
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This might happen when there is not enough light where you fly or you're in sport mode!
2021-11-4
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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Yaros1 Posted at 11-4 00:03
This might happen when there is not enough light where you fly or you're in sport mode!

Hello,
The calibration all sensors (cameras) work fine and are calibrated without problems. But after taking off, the front and rear sensors are not available and this happened after the last firmware before that the front and rear sensors worked.
2021-11-4
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Yaros1
Second Officer
Flight distance : 21307762 ft
Spain
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Patiko Posted at 11-4 00:17
Hello,
The calibration all sensors (cameras) work fine and are calibrated without problems. But after taking off, the front and rear sensors are not available and this happened after the last firmware before that the front and rear sensors worked.

A basic question, but are you sure the sensors are enabled in safety settings in DJI Fly? Try to set it to Break instead of Bypass
2021-11-4
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Countrymouser
lvl.1

United States
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DJI Stephen Posted at 2021-10-28 20:51
Hello there Patiko. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error codes on the DJI Fly application when this is happening and may we also please know before this issue happened was there a hard landing or a crash that happened to the said DJI drone? Thank you.

I am now currently having the same issues with Sensors, on my Mavic Pro 3, as well as my Mini 3.
Seems to be a firmware problem for the Mavic Series as well.  I missed 2 good opportunities for roof inspections, because of this.  THIS should be blowing up the forums tremendously!!!  Obviously I'm not the only one with the same problem.  P.S.  NONE of my DJI drones have crashed.  EVER!  Don't point your problems at users, first!
2023-1-17
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Countrymouser
lvl.1

United States
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Countrymouser Posted at 1-17 14:08
I am now currently having the same issues with Sensors, on my Mavic Pro 3, as well as my Mini 3.
Seems to be a firmware problem for the Mavic Series as well.  I missed 2 good opportunities for roof inspections, because of this.  THIS should be blowing up the forums tremendously!!!  Obviously I'm not the only one with the same problem.  P.S.  NONE of my DJI drones have crashed.  EVER!  Don't point your problems at users, first!

Additionally, I'm now in waiting for my second Mavic Mini 3 Pro replacement.  If this third one has the same issues, I'll request a refund, and no longer purchase DJI drones or equipment. (Of which I now on 12 Drones and Cameras.
2023-1-17
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Countrymouser
lvl.1

United States
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Yaros1 Posted at 2021-11-4 00:03
This might happen when there is not enough light where you fly or you're in sport mode!

You mean as in Broad Daylight, in Cine Mode or Regular mode?  My Mini 3 and now my Mavic Pro 3 are "Suddenly" having the same issues.  The Mavic Pro 3 has NO sensors available FWD/BKWRD/UP/Down!!!
Firmware, Firmware, Firmware!
2023-1-17
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Davidwang
lvl.1
Australia
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Hi, I have a new DJI MINI 3 PRO. After update the firmware, the FWD AND BKWD vision sensors unavailable. I have use the latest DJI Assistant 2 (Consumer Drones Series) to calibrate the sensors. But after take off, the sensors still not available. Please advise.
2023-1-18
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Davidwang
lvl.1
Australia
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I do not this problem before I update the firmware. It may be because of the firmware.
2023-1-18
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blue_canyon21
Second Officer
Flight distance : 24597297 ft
United States
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Davidwang Posted at 1-18 03:45
I do not this problem before I update the firmware. It may be because of the firmware.

You might have better luck posting on the Mini 3 forum.
2023-1-18
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Chris Kaye
lvl.2
Flight distance : 1807690 ft
United States
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DJI really needs to offer the ability to factory reset to "new, out of the box" condition.  Every firmware for the Air 2 has got progressively worse.  I do not fly mine anymore due to erroneous vision sensor errors that cropped up after firmware updates.  When it was new, before any firmware updates.....it just worked, really well.
2023-1-19
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fansf472d07b
New

United States
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I have the same issue.with my Mavic Air 2.  Worked fine till I did a firmware update.  All firmware for the smart controller, the air2 and the battery.  I get this error and 30064 unable to take off.  I have never crashed the drone and probably have less than 50 hours flight time over the last 2 years.  Really disappointed with DJI
2023-12-1
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DJI Tony
Administrator

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fansf472d07b Posted at 12-1 18:49
I have the same issue.with my Mavic Air 2.  Worked fine till I did a firmware update.  All firmware for the smart controller, the air2 and the battery.  I get this error and 30064 unable to take off.  I have never crashed the drone and probably have less than 50 hours flight time over the last 2 years.  Really disappointed with DJI

Hi there. I have replied to you on this thread: https://forum.dji.com/forum.php? ... &extra=page%3D1. Please keep us posted. Have a great day ahead.
2023-12-1
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rangerconrad
New

United States
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This is a bunch of crap. I just did a firmware update and  30064 unable to take off error message with FWD and BKWD unavailable, DOWN unavailable. Come on DJI! Get with the program! I've spent the entire day trying to resolve your crappy software issues! You SUCK!
2-24 14:40
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DJI Tony
Administrator

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rangerconrad Posted at 2-24 14:40
This is a bunch of crap. I just did a firmware update and  30064 unable to take off error message with FWD and BKWD unavailable, DOWN unavailable. Come on DJI! Get with the program! I've spent the entire day trying to resolve your crappy software issues! You SUCK!

Hello there. Sorry about the trouble. May I know what is the model of your aircraft and what is your Fly app version? Thank you.
2-25 00:34
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