DJI Service Quality
533 1 2021-11-3
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eEridani
lvl.3
Flight distance : 7006224 ft

United States
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DJI is asking me to send them my MA2 kit - they don't acknowledge the SC compass issue that is visble on screenshots I've sent, 90 degrees off - but I am very worried that if I send them my kit, they'll send me some refurbished worn out replacement instead of my low hours kit (~8 hours TT).
Plus - since they don't admit they can see the issue - I really doubt seeing the screen instead of a screenshot is going to help.


Anyone have experience with this type of issue and DJI repair services?
2021-11-3
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DJI Natalia
Administrator

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Hi there, sorry for the inconvenience caused. I fully understand how you are feeling, I've managed to get your case number and ticket number via your forum account, I'll forward your concern to our corresponding team to check and follow up. Please wait for the email update, thanks.
2021-11-3
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