Mavic 2 Controller Issue. Impossible to connect
338 5 2021-11-10
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Lucariello79
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Flight distance : 3408015 ft
Italy
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Hello to all. I received a refurbished mavic 2 pro from dji service which replaced my old drone. I have tried to bind to the radio but cannot do it in any way. Drone and remote control are updated to the latest version. All controlled by Assistant. Tried binding with both dji go 4 and without, using the key combination. no error message. I tried the bind in all ways but nothing. Can anyone help me please?
2021-11-10
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Hi! You might be better off posting your question in the 'products' section of this forum.  That is way more active.    -   https://forum.dji.com/forum-129-1.html
2021-11-11
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific version are you in with the controller and the drone? Please keep us posted. Thank you.
2021-11-11
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Lucariello79
lvl.1
Flight distance : 3408015 ft
Italy
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DJI Paladin Posted at 11-11 04:34
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific version are you in with the controller and the drone? Please keep us posted. Thank you.

Last version on both controller and radio. Version firmware v01.0.0770
2021-11-11
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Lucariello79
lvl.1
Flight distance : 3408015 ft
Italy
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Lucariello79 Posted at 11-11 05:14
Last version on both controller and radio. Version firmware v01.0.0770

I also tried to downgrade to the previous version but it still doesn't work. Then I reinstalled the latest version but nothing. does not work
2021-11-11
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DJI Paladin
Administrator
Flight distance : 318 ft

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Lucariello79 Posted at 11-11 05:14
Last version on both controller and radio. Version firmware v01.0.0770

Thank you for keeping us posted. In this case, since you have already managed to perform all the possible troubleshooting steps, the best we can do here is to send back the unit for further diagnostics, you may include the remote controller for us to check it as well. You may contact our team at https://www.dji.com/support for further assistance on sending it in. Thank you for your understanding and support.
2021-11-15
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