doesn't show the templates
1278 9 2021-11-10
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sergioapereira
lvl.2
Flight distance : 175948 ft
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Canada
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My DJI FLY doesn't show the templates in edit mode, what should I do?
DJI MINI2 + Iphone 13 pro max
2021-11-10
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DJI Stephen
DJI team
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Hello there sergioapereira. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Fly https://www.dji.com/mini-2/downloads application from this DJI link on your mobile device for us to be able to see if the issue will still persist? In addition, kindly please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. Thank you.
2021-11-10
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Popeye1
lvl.3
Flight distance : 511722 ft

United Kingdom
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I would try reinstalling the app,
2021-11-10
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sergioapereira
lvl.2
Flight distance : 175948 ft
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Brazil
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DJI Stephen Posted at 11-10 20:21
Hello there sergioapereira. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Fly https://www.dji.com/mini-2/downloads application from this DJI link on your mobile device for us to be able to see if the issue will still persist? In addition, kindly please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. Thank you.

I did it as a recommendation, removed the app and reinstalled it again, the sync function was active.  but the problem remains, I have an iPad mini, I plugged into it and everything is fine.  I see the templates.  but on my IPhone 13 pro max with 1 Tb with IOS 15.1, the templates don't appear
D59C01FD-CB5A-4881-BFD8-DE9813B6AAE1.png
2021-11-11
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Popeye1
lvl.3
Flight distance : 511722 ft

United Kingdom
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sergioapereira Posted at 11-11 06:32
I did it as a recommendation, removed the app and reinstalled it again, the sync function was active.  but the problem remains, I have an iPad mini, I plugged into it and everything is fine.  I see the templates.  but on my IPhone 13 pro max with 1 Tb with IOS 15.1, the templates don't appear

Strange as your phone is on the list of recommended devices. Could you try older version of the app. Then if that works upgrade the app, see if same situation occurs.
2021-11-11
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sergioapereira
lvl.2
Flight distance : 175948 ft
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Canada
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DJI Stephen Posted at 11-10 20:21
Hello there sergioapereira. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Fly https://www.dji.com/mini-2/downloads application from this DJI link on your mobile device for us to be able to see if the issue will still persist? In addition, kindly please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. Thank you.

I did it as a recommendation, removed the app and reinstalled it again, the sync function was active.  but the problem remains, I have an iPad mini, I plugged into it and everything is fine.  I see the templates.  but on my IPhone 13 pro max with 1 Tb with IOS 15.1, the templates don't appear
2021-11-18
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djiuser_80AW0u6Rti1u
lvl.2
Flight distance : 661795 ft
Brazil
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Any fix? Have the same issue in iPhone 13 mini
2021-12-7
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sergioapereira
lvl.2
Flight distance : 175948 ft
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Canada
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djiuser_80AW0u6Rti1u Posted at 12-7 15:23
Any fix? Have the same issue in iPhone 13 mini

No. without solution.  I even gave up
2021-12-7
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djiuser_80AW0u6Rti1u
lvl.2
Flight distance : 661795 ft
Brazil
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I tried with iPhone XS with iOS 15.2 and dont Work too. Only show templates in my galaxy tab s7.
2021-12-23
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Claudio.Duarte
lvl.1
Flight distance : 97300 ft
Brazil
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, any other tips to find the solution?
38D8AE8E-7376-4C3E-8569-DADC0C18D50B.png
2022-1-31
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