DJI Susan
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hallmark007 Posted at 11-14 03:41
Having spoken to dhl again, they tell me that my package is not being checked in customs, but rather held because dji shipped in BBK bulk shipping with no commitment on dhl for a delivery date. This is a form of cheap delivery shipping with no guarantees as to when customer will receive their items. The tell me it could be 1 week 10 days or two to three weeks. I don’t think this is in anyway good enough when your customer is paying €4000 for his/her product.
I think its pointless in telling me dji are doing everything when dji can do and have done nothing about this problem.
Hi Hallmark007, please accept my sincere apologies for the long waiting and the inconvenience of your purchase, I understand your feeling and if I am in your position, I will feel the same.
We confirmed the status with DHL, your package with a batch of shipments is now having customs clearance in NL, waiting for the release. We hope the shipping will be updated and packages will be delivered as soon as you do.
Your feedback about the shipping we used has been recorded and I will forward it to the corresponding department for their notices.
Sorry again for the waiting, I hope you will receive the package sortly. |
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